Owner & Franchise Communications

Residence Inn Owners & Franchise Management Companies | Residence Inn hotels in the U.S. and Canada now have the option to participate in Make A Green Choice, Marriott’s guest-facing sustainability and loyalty program that enables participating guests to help reduce their environmental footprint while earning Marriott Rewards bonus points. Make a Green Choice is open...… Read More

Franchise Management Companies | Marriott’s “Do Not Disturb” standard is designed to allow guests the option to request a period of privacy or temporarily delay guest room services. Generally, hotels strive to honor a guest’s request for privacy; however, they reserve the right to enter the guest room for safety, security, and maintenance reasons. Review updates to the global...… Read More

Franchise Management Companies | Marriott continues to focus on enhancing the loyalty experience for the most valuable guests. In support of this effort, we will offer Marriott, Renaissance, Delta, Autograph, JW Marriott, Le Meridien, Sheraton and Westin hotels the opportunity to participate in Marriott’s Elite Experience Shop Program. The program is designed to evaluate compliance, consistency,...… Read More

AC, Moxy, Aloft and Element Owners & Franchise Management Companies | Last November, the Distinctive Select Brand Team announced new training requirements for 2018. These requirements focused in two areas – Orientation & Service Training, and GM-specific training. These new programs are designed to ensure associates have the distinctive mindset, skills and information to provide an on-brand experience...… Read More

Franchise Management Companies | To align with the Uniform System of Accounts for the Lodging Industry (USALI) guidance, hotels will be asked to take the following actions: Marriott Rewards MSB Hotels: Property management system updates were implemented within FOSSE on Jan 1. In addition, property management system updates are in process to break out destination fees...… Read More

U.S. Only |  The safety and security of guests, associates, and visitors are among Marriott’s highest priorities. Marriott has long-established processes and procedures in place to address both safety and security. According to the American Hotel and Lodging Association: Our industry has in place procedures and protocols for employees around reporting and prevention, and these are continuously...… Read More

Marriott Rewards, The Ritz-Carlton Rewards, and SPG are the most powerful loyalty programs in the industry, with over 110 million members globally. Further, as franchised hotels make up 85% of Marriott International hotels in North America, there is incredible opportunity to positively influence the experience of Loyalty members and deliver on the Loyalty Promise by...… Read More

Franchise Management Companies in Canada | Hotels in Canada have an opportunity to participate in the Aeroplan Spring Travel Bundle. Opt-in is required for participation and the cost will be based on participation levels. Franchise management companies are encouraged to educate their hotels on the benefits of participation. SPG: hotels that wish to participate should load the...… Read More

Late last year, we announced changes to Marriott’s travel professional discount rates, which are offered to travel agents booking Marriott hotels. The Marriott Travel Industry discount rate was retired and has been replaced with two programs, a Travel Agent discount (that launched Jan. 2), and the Airline Leisure Program, which will be available to participating...… Read More