Owner & Franchise Communications

Four Points Owners & Franchise Management Companies | The Four Points brand team will be hosting the 2018 Leader Summit in the U.S. and Canada. The summit will bring General Managers of Four Points hotels together to talk about upcoming initiatives and to provide support and resources to properties. All General Managers of Four Points...… Read More

Westin’s Let’s Rise Advertising Campaign, aimed to drive awareness, understanding, and connection tied to the brand’s compelling wellness positioning, will return this month. The campaign will kick off with high-impact placements during NCAA March Madness featuring an optimized version of the brand’s “Up Before The Sun” commercial, now with additional Westin branding and the new...… Read More

Franchise Management Companies | Two changes have been added to myLearning to make access to learning offerings easier for franchise locations and your teams: Seamless Access to myLearning Training and Resources, and Franchise Learning Coordinator Access. Access to Training and Resources on myLearning All associates at franchised Marriott and SPG Rewards properties in the Americas...… Read More

Owners & Franchise Management Companies of Marriott Rewards Hotels in the U.S. | The Enhanced Reservation Solution (ERS) is an initiative for a new guest reservations and shopping experience on Marriott.com, Marriott mobile app, and through Marriott’s Customer Engagement Centers. ERS is a multi-year, multi-phased deployment, aimed at reshaping the booking experience with an innovative approach to...… Read More

Franchise Management Companies in the U.S. & Canada | Marriott International and Alibaba partnered in a digital lodging joint venture to redefine the travel experience for Chinese consumers traveling both domestically and abroad. The JV combines Alibaba’s digital retail leadership and consumer insights with the power of Marriott’s global portfolio of brands and unparalleled travel expertise...… Read More

SPG Pro Offers SPG Pro Offers are global group sales offers currently used by SPG properties. As part of Marriott’s ongoing efforts to align marketing and loyalty programs, SPG Pro Offers will be retired when offers expire on March 31, 2018. To support the replacement of the program, Marriott’s first-ever North America portfolio-wide group offer, featuring...… Read More

As one of the most highly-demanded digital guest amenities, Mobile Key is critical to our ability to streamline and personalize member experiences. Mobile Key takes the transactions out of the arrival experience, allows guests to get to their rooms faster, and provides associates additional time to focus on delivering the perfect guest experience. As keyless...… Read More

Beginning in April and going until December 2018, Starwood brand and corporate emails will migrate to the Marriott cloud environment. This is a key step towards integrating the company’s collaboration tools and will result in one Global Address List for all associates. Associates will receive an email notification 10, 5 and 1 business day prior...… Read More

Franchisees | Marriott International is preparing to conduct the 2017 Revenue Based Fee Audit, in which the year-end financial statements are compared to the actual fee invoices billed to ensure accuracy. Earlier today, finance and/or main account contacts, as well as OFB contacts, of franchised hotels in the U.S. & Canada should have received an...… Read More

Element Hotels Owners & Franchise Management Companies | Element Hotels is refreshing its Bikes to Borrow program by proudly partnering with Priority Bicycles, a New York City-based company known for its high-quality, low maintenance bicycles. Custom Element Priority Bicycles will be available for guest use in all 25 Element Hotels across the U.S. beginning in February, free of...… Read More