Owner & Franchise Communications

Accountability for the Brand Standard Audit (BSA) threshold has begun for Group 1 SPG brands (Aloft, Four Points, Sheraton, St. Regis, The Luxury Collection, Tribute, W, and Westin). Accountability for renovation compliance has also begun for Four Points, and takes effect July 1 for Aloft and Element. Group 1 brands are required to comply with...… Read More

Previously, Four Points hotels have not had a specific Pet Policy, and hotels followed the Sheraton Pet Policy which allowed them to accept pets at their hotels without charging additional fees. Under the new Four Points Pet Policy, properties may, at their discretion, choose to accept pets and charge a fee ranging between $75-$150. The new...… Read More

After 18 years with Marriott International, Karim Khalifa, Senior Vice President of Global Design Strategies, is retiring, effective late January. Karim’s contributions to Marriott International over the last two decades have covered most every aspect of global design. Karim started his relationship with Marriott as an owner’s representative, then Marriott hired him in 1999 to...… Read More

Moving forward, the Guest Experience Platform formerly known as GXi will now be referred to as EMPOWER: Guest Experiences. For a period of time, materials may still reference GXi until resources have been updated. EMPOWER is the unified brand name for Marriott’s Customer Relationship Management ecosystem. Built on the best-in-class Salesforce Solution, EMPOWER incorporates distinct,...… Read More

Marriott Rewards Owners & Franchise Management Companies | One Yield v2 is now successfully deployed at all Marriott Rewards hotels in the U.S. and Canada and we appreciate your support in implementing the new system. As you know, in addition to delivering improved science and an enhanced user experience, One Yield v2 is also a...… Read More

JW Marriott Owners & Franchise Management Companies | The JW Marriott Brand team would like to announce the launch of new in-room dining menu, Savor by JW: In-Room Dining, after a successful pilot at 15 JW Marriott hotels. The ultimate goal of the menu redesign is to align the room service menu with the JW...… Read More

In late 2018, hotels with SPG Keyless will transition to the Marriott Mobile Key + Mobile Check-In/Check-Out solution. To prepare for future integration activities, all SPG Keyless hotels must update their server software in Q1 2018. Server software update activities will begin with impacted properties in mid-January. All hotels which planned to deploy SPG Keyless...… Read More

Classic Select Brands | #GoldenRule, the marketing campaign launched earlier this year in the U.S. and Canada, highlights the unique level of service provided to guests across the four Classic Select Brands (CY, FF, FP and SHS). The ads focus on a simple philosophy — #GoldenRule — treating others like you’d want to be treated. The campaign...… Read More

Automated online group booking tools are not currently approved intermediary solutions for Marriott hotel participation. Expedia recently announced that it is offering a white-label technology solution in the U.S., which is similar to other online solutions (e.g., Bizly and Groupize) that offer online group booking tools to hotels and meeting planners, and these are not...… Read More