Owner & Franchise Communications

Owners & Franchisees in Canada | This message serves as an important reminder regarding Canada’s Anti-Spam Legislation, commonly referred to as “CASL,” which applies to all companies sending commercial electronic messages to consumers in Canada. CASL generally prohibits companies from: Sending commercial electronic messages, to an electronic address, without consent (permission). This includes emails, social...… Read More

Canadian Four Points Owners & Franchise Management Companies | The Four Points Brand team has extended the deadline to implement the new in-room dining standard to June 1, 2018 for Canadian properties. The new standard is part of a larger effort to redesign Food & Beverage offerings for the brand. The ultimate goal of the redesign is to...… Read More

Aloft and Element Owners & Franchisees | Final preparations are underway to launch newly-redesigned Food & Beverage programs at Aloft and Element hotels in the U.S. and Canada on Feb. 1, 2018. The new programs include revised a.m. and p.m. menus, and are designed to better align with brand strategies and to better meet the needs...… Read More

Mobile Guest Services enable loyal members to engage with hotels, making travel easier, more convenient, and more enriching. Marriott’s mobile services are designed to develop even deeper, more loyal relationships with guests to enhance the value of the Marriott system. To ensure we are meeting guest expectations and delivering on the value of Mobile programs,...… Read More

The Mobile Team is pleased to share that limited funds for the Mobile Key 2017 Incentive for Marriott Hotels in the U.S. & Canada will be carried over into 2018, with the funds being available on a first-come, first-serve basis. To help facilitate the deployment of the Mobile Key Lock Standard, Marriott will provide a...… Read More

As Marriott continues to refine its training programs, the Four Points brand will align with the Classic Select brands in offering Shaping Service – a comprehensive onboarding and service learning program to help team members deliver exceptional guest experiences. The program, which will replace the SPG Masterclass training program, was developed to provide a consistent platform...… Read More

U.S. Only | To continue to support the American Hotel & Lodging Association (AH&LA), Marriott will again be facilitating the collection of the annual assessment on behalf of our owners and franchisees and will remit all funds collected directly to the AH&LA. As in prior years, we encourage all hotels, including Marriott Rewards and SPG,...… Read More

As previously communicated, Marriott International has partnered with Schneider Electric to bring all hotels globally onto a single utility platform – Marriott Environmental Sustainability Hub (MESH). MESH will replace the current Green Hotels Global (GHG) Brand Standard. Marriott will begin rolling out MESH to Wave 2 hotels, including SPG, Marriott Rewards and The Ritz-Carlton Rewards hotels in...… Read More

We continue to focus on the consolidation of SPG’s GEI and Brand Health programs into Marriott’s Global Quality program, which consists of three pillars: guestVoice, Brand Standards Audit (BSA), and Renovation Compliance. The goal of having defined standards and an effective assessment process across the Marriott portfolio is to ensure that we can drive consistency,...… Read More

Owners & Franchisees in Canada | Marriott International announced a multi- year partnership with Maple Leaf Sports and Entertainment (MLSE), making Marriott International the preferred hotel company for the Toronto Maple Leafs. This two-year partnership will drive customer loyalty in Canada by tapping into the Maple Leafs’ fanbase of over 12.4 millions fans across the country. Marriott...… Read More