Owner & Franchise Communications

Franchise Management Companies of Full Service Marriott Rewards Hotels | As previously communicated via our Revenue Management Roadmap, we are working to deploy the Enhanced Reservation Solution (ERS) in the 2nd quarter of 2018. ERS is a new booking experience and approach to merchandising and selling hotel rooms. ERS will provide Marriott’s customers with more choice and...… Read More

As previously communicated, Marriott International has partnered with Schneider Electric to bring all hotels globally onto a single utility platform – Marriott Environmental Sustainability Hub (MESH). Marriott will begin rolling out MESH to Wave 1 hotels in the Americas beginning November 2017. MESH will replace the current Green Hotels Global Brand Standard. WHY ARE WE MOVING...… Read More

The Marriott Hotels team is pleased to announce the rollout of a new guest room video that illustrates some of the signature experiences offered by MH in support of its brand promise. The guest room video is a critical communication vehicle that potentially reaches all guests in what is the heart of their stay –...… Read More

Effective October 14, Jennifer Connell will take on the role as Vice President of Brand Management for Autograph Collection and Tribute Portfolio, filling the role previously held by Julius Robinson. In this role, Jenn will report to Brian Povinelli and will have oversight over the independent hotels across these two collections. A 17-year veteran of...… Read More

As previously communicated, Marriott is moving from multiple guest relations systems to a single, enterprise-wide platform that connects systems across Marriott Rewards and SPG brands to activate personalized guest experiences. This platform is designed to be leveraged by associates to improve guest satisfaction, and allows the ability to track incidents and preferences with increased consistency,...… Read More

Franchise Management Companies U.S. & Canada | The Four Points Brand team has released a new standard as an initial step in a larger effort to redesign Food & Beverage offerings for the brand. The ultimate goal of the redesign is to give guests an improved culinary experience that meets their needs and brings consistency...… Read More

U.S. Only | The past month has been challenging for hotels in many areas of the country, with severe weather and significant damage in certain areas following hurricanes Harvey and Irma. Throughout these natural disasters, operations teams and local GMs have been working tirelessly to make sure that associates and guests are safe. Weeks after...… Read More