Owner & Franchise Communications

This information will be shared with GMs via the September 18 edition (franchise) and October 2 edition (Managed by Marriott) of the Weekly Update, and additional eFolio information will continue to be shared with GMs in forthcoming Weekly Updates. Following a successful proof of concept, beginning December 5, 2017, new electronic receipt (eFolio) functionality will...… Read More

Please note: Hotels will be provided information via direct email, as well as the Sept. 25 version of the Weekly Update and Week Ahead. Franchise Management Companies | The Brand Marketing and Digital (BMD) Leisure Promotions team is pleased to announce the Americas 2017 Cyber Monday promotion, which will run Nov. 23-27 promoting stays Dec....… Read More

Franchise Management Companies | Due to a recent review of the Mobile Key Server and Network Configuration, additional modifications to the overall Mobile Key technical configurations are necessary. Mobile Key deployment will progress and properties should continue to follow their Land-It tasklists. However, Mobile Key Go-Live dates for franchised properties have been pushed to allow...… Read More

Thank you for your support of Marriott’s updated cancellation policy. We are pleased to share that we have not seen reduced bookings since introducing the new cancellation policy that changed the minimum standard cancellation deadline for all brands (excluding MVW and Design Hotels) to 48 hours prior to arrival. The majority of hotels in the...… Read More

Element Owners & Franchisees | As previously communicated, the Element brand has focused on evolving their guestroom, public space and F&B experience to better align with their brand positioning. We are now pleased to announce the release of the new design generation for the Element brand. The Element brand focused on evolving RISE, RELAX and...… Read More

Courtyard Owners and Franchisees | To minimize the cost to hotels in the upcoming renewal of Lobby PC contracts, the Lobby PC standard has been updated for Courtyard hotels with Refreshing Business Lobbies. Instead of requiring hotels of different sizes to have differing numbers of PCs in the business center, the standard now requires a minimum of one...… Read More

Franchise Management Companies of SPG Hotels | SPG Pro Offers is a strategic approach to group offers that helps to drive topline results for participating SPG properties. This global program offers a website where group meetings and room offers are housed and available for sellers to use with group customers. In 2016, SPG Pro Offers...… Read More

Franchise Management Companies | Moving forward, we will continue to provide a monthly recap of the key changes shared with – and tasks asked of – SPG branded hotels related to the integration. We appreciate your support in ensuring your hotels remain informed and engaged throughout this process. GMs and Change Champions at SPG hotels...… Read More

Franchise Management Companies | In an effort to ensure all hotels continue to receive support related to the integration, Change Champions are encouraged to continue to review The Check-In each week for integration updates, which are posted on an as-needed basis. There were no major integration-related activities or messages for Marriott Rewards hotels this month,...… Read More