Owner & Franchise Communications

Note: this post was updated on Sept. 1 as Canadian hotels are now invited to participate in these boot camp sessions. The Aloft Culinary and Brand teams are excited to announce the new Beverage and Food (B&F) program coming in 2018. The new menus are designed to better align with our brand strategy and to...… Read More

Note: this post was updated on Sept. 1 as Canadian hotels are now invited to participate in these boot camp sessions. The Element Culinary and Brand teams are excited to announce a new Food and Beverage (F&B) program coming in 2018. The new menus are designed to better align with our brand strategy and to...… Read More

Please note: Hotels will be provided information via the Aug. 28 Weekly Update and a Webinar on Aug. 31. In September, the JW Marriott brand will launch a refreshed identity and provide hotels with access to updated marketing items and collateral. With this update, JW will continue to strengthen its perception as a modern, luxury...… Read More

Franchise Management Companies | As you know, having high-quality imagery on Marriott.com can have a significant impact on the guest experience and encourage further exploration of hotel websites. Further, in support of future enhancements, it is important that hotels comply with all photography requirements, including those outlined below. Usage Rights | Marriott Rewards & SPG...… Read More

As previously communicated, deployment resumed in May at MH, Moxy, and AC-branded hotels in the U.S. and Canada for Mobile Key, with contracts being finalized with Saflok (Dorma Kaba) and Assa Aboly (Ving) as certified lock vendors. We would like to announce additional vendor options for BLE RFID locks due to newly-negotiated contracts with Onity....… Read More

Effective August 7, Marriott’s Digital, Distribution, Revenue Management + Global Sales leadership team will be completed with the addition of Leigh Zarelli. Leigh will oversee the digital and mobile strategies for Marriott, focusing on delivering a superior customer experience while growing market share. Under Leigh’s leadership, the team responsible for more than $16 billion in annual revenue will focus...… Read More

Franchise Management Companies | The United Nations’ World Day Against Trafficking in Persons on July 30 serves as a reminder of Marriott’s commitment to supporting human rights issues. As previously communicated, human rights training, which includes training on child exploitation, forced labor, and human trafficking prevention, has been added to the 2017 Required Training Document. Associates at all Managed by Marriott and...… Read More

All hotels will be provided information via the July 31 Weekly Update email with the specific process in order to maintain property-to-property connection(s).  The security of Marriott’s network environment is a top priority. As part of our commitment to keep the network secure, we have established an improved process to ensure secure connections are established through the...… Read More