Owner & Franchise Communications

Franchise Management Companies | Associates across all brands can now view training directly in the enhanced Digital Learning Zone (DLZ) and manage their learning journeys from a single site. The site will begin with required training and grow to include recommended trainings and other learning opportunities over time. By curating content from a variety of...… Read More

Courtyard announced GoBoard program changes in December 2018 which included a phase-out approach to the GoBoard. Phase 1, deployed in 2019, was to reduce GoBoard pricing and functionality while creating new design alternatives for the space. Phase 2, which provides instructions for GoBoard removal in concert with a planned public space renovation or partial renovation,...… Read More

To help enhance sales results and increase the outcomes, franchise management company and franchised hotel associates are encouraged to take advantage of various training opportunities. Attendees will gain knowledge to grow their competitive edge and boost their 2020 results. Sales Activation Workshop (SAW) – This workshop exposes associates to the multitude of tools and resources...… Read More

This information will be provided to hotels via the Jan. 27 edition of the Weekly Update. Franchise Management Companies of former SPG Hotels in the U.S. and Canada | As communicated within the September Integration Update, the deployment of QuickGroup, which is a small group and meeting solution located on Marriott.com, was delayed due to...… Read More

Franchise Management Companies | Effective Jan. 10, new productivity tracking options will be available within the CI29 – Productivity Quote Details report on the CI/SFAWeb Reporting screen. Associates who use the CI and SFAWeb reporting screen will see the following enhancements: Outputs Save time by viewing changes for room nights, room revenue and function revenue...… Read More

Franchise Management Companies in the U.S. and Canada | The Topline Franchise Services and Support organization, led by Anne Marie Wemmlinger, Vice President of Topline Franchise Services and Support, is a key partner to franchise management companies in driving topline performance. The organization’s mission is to increase connectivity to Marriott topline resources, revenue generation priorities,...… Read More

To help enhance sales results and increase the outcomes, franchise management company and franchised hotel associates are encouraged to take advantage of this one-day training opportunity (available to all Marriott brands within the “Premium” and “Select” Tiers (Full Service, Select Service, and Longer Stays)).  Attendees will gain knowledge to grow their competitive edge and boost...… Read More

When Courtyard by Marriott first opened its doors in 1983, the brand invented the business traveler hospitality space. Today, there are more competitors in this segment and the brand’s leadership position is undifferentiated. Using consumer research and best practices from other brand transformations, Marriott has created a multi-discipline strategy to lift brand performance called Courtyard...… Read More

This information will be communicated to hotels via the Jan. 6 Weekly Update. Franchise Management Companies of Legacy SPG hotels| Make a Green Choice (MAGC), is the guest-facing sustainability and loyalty program that enables guests who are Marriott Bonvoy members and are staying at least two nights* to forgo housekeeping services and reduce our environmental...… Read More

As previously communicated, a brand standard requiring all Managed by Marriott (MxM) and franchised hotels in the U.S. and Canada to implement Associate Alert Devices will take effect January 1, 2021.  Deployment began to priority markets in 2019 and will continue across the U.S. and Canada through Q3 2020. Reference the deployment schedule posted to the...… Read More