Owner & Franchise Communications

In light of strong occupancy levels, we are updating our reservation cancellation policy to mitigate the impact from last-minute cancellations. This will allow Revenue Management more time to manage inventory and make adjustments to strategy. Earlier this year, we piloted a 48-hour cancellation policy in both New York City and Boston, which did not show...… Read More

Note that the below information will be communicated to both Marriott-branded and former Starwood-branded hotels in the U.S. and Canada within the May 28 Weekly Update and Week Ahead emails. The Marriott Athletic VIP Card Program is an exclusive discount program in the U.S. & Canada designed for the key athletic staff member who has...… Read More

Note that this information will be communicated to Marriott-branded hotels and former Starwood-branded hotels in the U.S. and Canada via the May 22 edition Weekly Update and Week Ahead emails, respectively. With heightened media scrutiny in the travel industry specific to oversold situations, we’re taking this opportunity to remind you (owners and franchisees of Marriott-branded...… Read More

Franchisees | In 2016, Marriott International raised $5.5 million to support Children’s Miracle Network (CMN) Hospitals. This was achieved, in part, through an annual Aquafina Campaign (PepsiCo). As in prior years, Marriott is again encouraging properties to participate in the campaign, which will run from June 1 – August 31. Where possible, franchised hotels are...… Read More

Residence Inn’s legendary culture sets the brand apart from the competition and has been a secret to its success for decades. Measuring the strength of the culture is more important than ever, and above-property leaders are asked to encourage their properties to participate in the annual Cultural Strength Survey (CSS), open now through mid-May. The...… Read More

The Mobile Guest Services team would like to announce resumed deployment for Mobile Key in the U.S. & Canada for MH, Moxy, and AC Brands in May, global pilot kick-off for Mobile Key in June, and additional vendor options for BLE RFID locks due to newly-negotiated contracts. The Mobile Key contracts, which contain both a software...… Read More

In the groups and meetings segment there is a vast network of distribution, technology, and service providers that offer a variety of services and solutions to properties and customers. Those services include lead sourcing channels, meetings management services, and software solutions to simplify and consolidate the workflow for meeting planners.  Marriott has established guidelines and...… Read More

As you may know, nearly 1,000 Marriott-branded hotels now offer guests the option to redeem points by forgoing daily housekeeping via the Your Choice (brands) and Luxury of Choice (brands) programs. Beginning in May, the Marriott Mobile App will now reference “Make A Green Choice” as the moniker for the Your Choice & Luxury of Choice...… Read More

In 2017, we look forward to continued growth of the Mobile Guest Services program with services that create a superior guest experience, enabling guests to access internet TV and use their mobile device to check-in, submit requests, chat with an associate, and open their guestroom door. As part of Marriott’s “Book Direct” strategy, mobile services...… Read More