Owner & Franchise Communications

Franchise Management Company Contacts | As we near the end of 2016, we want to remind you of the opportunity to recognize your associates who have contributed to success in the workplace by nominating them for a 2016 Performance Award. Nominations can be submitted for hourly team members, operations managers, sales leaders or GMs who...… Read More

U.S. Only | To continue to support the American Hotel & Lodging Association (AH&LA), Marriott will again be facilitating the collection of the annual assessment on behalf of our owners and franchisees and will remit all funds collected directly to the AH&LA. As in prior years, we encourage all hotels to participate in this assessment,...… Read More

Franchisees | The 2017 Property Enrollment Goals for Marriott Rewards and The Ritz-Carlton Rewards are now available. These will be shared with properties via the December 19 Weekly Update. For additional support, hotels are encouraged to review the Enrollment Goals Job Aid or attend an Enrollment Ask the Experts Webinar on January 25 or 26. Please note that...… Read More

Since our last update in February, we have been progressing along our Revenue Management Roadmap, which includes all of the enhancements that have been recently rolled out, and those planned for the coming months.  We’d like to highlight a few of these:   RPO AUTO-PUBLISH: RPO Auto-Publish allows One Yield’s Retail Pricing Optimizer (RPO) to...… Read More

Marriott’s Global Quality Program maintains, communicates, and measures guest feedback and adherence to standards. Strong accountability to guest feedback, hotel audits of operations and brand standards, and performance improvement tools are designed to ensure the health of Marriott’s brands. As we approach the January 1 Brand Standards Audit (BSA), we would like to provide you with...… Read More

We wanted to share details of upcoming changes to the Rewards arrival program for AC hotels to help further surprise and delight guests. As communicated on the monthly GM webinar for AC Hotels on Nov. 11 and to the AC FAC late last month, the following items are changing: Platinum members will now receive 400...… Read More