Owner & Franchise Communications

The Rewards program reviews and updates the blended reimbursement rates and determines Hotel Category placements on an annual basis for each property. The 2017 blended rates will be made available to properties in MRDW (via the MRW5 Report) on Dec. 15. As a reminder, below are additional upcoming dates to aid in your business planning:...… Read More

As recently communicated when the new Explore Rates program was announced, Marriott has been working on automation solutions to ensure that Explore Rates are available to eligible associates, owners and franchisees in accordance with the program policies. We are pleased to announce that the first phase of automation – Minimum Room Authorization Caps (MRAC) –...… Read More

I am pleased to announce our new Franchising, Owner Services and MxM Select Brands, North America leadership structure. The following individuals and their teams will support Managed by Marriott (MxM) owners and franchisees across the newly combined portfolio of both Full Service and Marriott Select Brands, and will be focused on: Support for Managed by...… Read More

Since announcing the the Brand, Marketing, Sales & Consumer Services (BMSC) senior leadership structure and brand leaders earlier this month, additional changes within the brand organization have been announced. Specifically, we wanted to share two appointments within the Marriott Select Brands leadership team, both of whom will report to Janis Milham. We also wanted to...… Read More

Franchise Management Companies | To align with Uniform System of Accounts for the Lodging Industry (USALI) guidance for reporting a Pet Fee and/or Smoke Free Environment Fee as Rooms Revenue, property management system updates have been implemented within FOSSE and FSPMS. These changes are intended to ensure properties no longer need to manually transfer revenue...… Read More

Breakfast Program Update The Fairfield breakfast program has been updated to offer our guests’ an improved experience and position us to better compete in our market segment. We designed the updated program with cost and ease of execution in mind to ensure it also meets the needs of Fairfield owners and hotel team members. Program...… Read More

This message is intended for owners and franchisees of Marriott-branded hotels in the U.S. & Canada. This information is not applicable to former Starwood-branded hotels at this time. As previously communicated, we intend to migrate all POS systems to the Marriott network per the GPOS/Simphony a Global Brand Standard*. While we had intended for the...… Read More

Following legal close of the Starwood acquisition, the Brand, Marketing, Sales & Consumer Services (BMSC) team has made a number of changes to their senior leadership structure in order to drive the  customer-focused strategies at Marriott International. Reporting to Stephanie Linnartz, Global Chief Commercial Officer, the following leaders have been appointed new roles:   TINA...… Read More

As previously communicated, Shaping Service is a comprehensive onboarding and service learning program designed to help team members at CFRST hotels deliver exceptional guest experiences. The program is being rolled out by brand and we have received positive feedback to-date from those GMs that have taken the Shaping Service training. Shaping Service is foundational to...… Read More

The guestVoice and Global Quality programs are vital to ensuring the health of Marriott’s brands and the continued loyalty of our guests. The programs continue to evolve based upon learnings from consumer insights, industry standards, and historical performance trends, as well as Marriott’s changing needs. For the Marriott portfolio of hotels, the following changes will...… Read More