Owner & Franchise Communications

Please note that hotels have received their Game Plans within the October 3 edition of the Weekly Update. Game Plans do not apply for former Starwood brands at this time. The Q4 Game Plans are now available to aid hotels in their planning for the quarter. The Game Plans are intended to provide an overview of...… Read More

Earlier this year, SpringHill Suites and West Elm announced a new partnership for key elements of the SpringHill Suites’ guest room. Since the announcement, over 25 hotels have fully installed the new West Elm components of our Palettes décor package, with an additional 35+ hotels in process. In addition, as a way to immediately activate...… Read More

Please note: This information will be communicated to franchised properties in the U.S. and Canada via the September 19 Weekly Update. As you know, Marriott owners and franchisees may enjoy the Associate Pleasure Rate and Friends & Family Rate (when available) at Marriott-branded properties by utilizing discounts cards and/or authorization forms at check-in. In an...… Read More

As part of our broader digital strategy and in an effort to meet the evolving needs of guests across the globe, Marriott is pursuing options for Alternate Payments. VISA Checkout, the first capability as part of a larger Alternate Payments roadmap, will launch on Marriott.com on September 8 and is anticipated to launch in the Marriott...… Read More

Delta Hotels Franchise Management Companies | Effective Sept. 1, Delta Hotels will begin participating in Marriott’s Look No Further® Best Rate Guarantee program and we’d like to provide information and resources to support you and your hotels during the program’s implementation. Program Overview The Look No Further® Best Rate Guarantee program ensures guests can always get the...… Read More

Franchisees | Marriott is closely monitoring the situation related to the Zika virus and has developed resources for hotels based on the latest CDC guidance. Additionally, Marriott has issued a revised general media statement to assist hotels and management companies with answering any inquiries related to the Zika virus. Franchise management companies with hotels in...… Read More