Owner & Franchise Communications

We are pleased to announce this year’s Americas Full Service Hotel & GM of the Year Award winners: HOTEL OF THE YEAR The Ritz-Carlton, St. Thomas (Bernd Kuhlen, GM) JW Marriott Austin (Scott Blalock, GM | White Lodging Services) The Raphael, Autograph Collection (Bill Carter, GM | Lighthouse Properties, LLC) Renaissance Phoenix Downtown Hotel (Paige...… Read More

myPDR Marriott is launching a refreshed myPDR site for owners and franchisees on May 27. The site will have a mobile-friendly, tile-based design, as well as intuitive search and FAQ functionality. There are two tabs in the new version: Home – This tab will contain a tile from which users can access their the Associate...… Read More

Brand Standards for Delta Hotels The Property Internet Brand Standards, which currently apply to all properties in the U.S. & Canada (excluding Gaylord Hotels), have recently been updated to include Delta Hotels. Delta Hotels properties will be required to implement these standards by December 31, 2017 as the standards will be included on the Brand...… Read More

U.S. Only | We are pleased to announce that, for the third consecutive year, Marriott is partnering with the True North Hotel Group and other franchisees in support of the Wounded Warriors Family Support “High Five Tour.” This annual road trip raises funds toward the purchase of mobility-equipped vehicles for severely wounded veterans and serves...… Read More

As you may be aware, Smith Travel Research (STR) recently communicated that they are changing their comp set guidelines to one worldwide policy for all hotels. The majority of hotels receiving comp set information from STR will not need to change, but STR is in the process of contacting specific hotels that are affected by...… Read More

We are aware that Expedia has recently incorporated Marriott Rewards Member Rates into their non-competitive rate and availability communications. If your hotels have received a communication from Expedia referencing Member Rates, please: Disregard all requests by Expedia to either 1) remove Member Rates from Marriott.com, or 2) provide Expedia with matching rates.  Continue to resolve...… Read More

I am pleased to announce that Michele Pajot has accepted the position of Area Vice President, Franchise Operations. In this role, Michele will work on continuing to strengthen our relationships with our North American full service franchisees. She will be responsible for negotiating the business terms for any hotels in her portfolio that change owners....… Read More

The integration of Delta Hotels into the Marriott International portfolio has been a successful effort over the past year. As previously communicated, as part of this effort, we have been working to define and sharpen the Delta Hotels’ brand positioning and message. After months of work in partnership with the creative agency, Flamingo, we are...… Read More