Owner & Franchise Communications

This information will be communicated within the January 6 Weekly Update. Marriott has continued to develop and improve the Property Internet program since its inception, and the last three years have seen an increased focus on identifying and retaining the right partners to help our hotels succeed while maintaining our Property Internet requirements. As a...… Read More

This information will be communicated to legacy Marriott Rewards hotels via the Jan. 6 Weekly Update along with brand-specific links to the new catalog for all brands. Effective immediately, AS has discontinued operations.  RR Donnelley will be expanding its role as a supplier of print materials for the Marriott, Courtyard, Fairfield, SpringHill Suites, Residence Inn...… Read More

The ELITE Awards celebrate leaders and teams from Brand + Marketing, Digital + Loyalty and Public Relations, Global Sales, Revenue Management, and Sales. Award winners are selected based upon their leadership skills, outstanding revenue results, superior customer service, and community involvement. The nomination period opens Jan. 6, 2020 and will close on Feb. 3, 2020....… Read More

This information was communicated to hotels via the Dec. 16 Weekly Update. Franchise Management Companies | As previously communicated, QPower is Marriott Global Quality’s newest addition to its suite of performance improvement tools. The system primarily uses GSS data from each hotel to determine which aspects of the guest experience are most likely to impact...… Read More

This information was communicated to hotels via the December 16 Weekly Update. Franchise Management Companies | When the enhanced Digital Learning Zone (DLZ) launches on January 1, 2020, associates will be able to view their required training and manage their learning journey in a single platform. As a result, the Build a Learning Plan tool...… Read More

Please note that GMs received their Q1 Game Plans via the December 16 edition of the Weekly Update. The Q1 Game Plans are now available on The Check-In. Game Plans are intended to aid hotels in their planning for the quarter by providing an overview of actions that will be requested of hotels by Marriott in the...… Read More

Franchise Management Companies | The Hall of Fame recognizes Revenue Management leaders who drive the discipline forward, focusing around six strategic objectives, including: Talent, Organizational Effectiveness, Technology, Pricing/Yield/Distribution, Analytics/Diagnostics, and Demonstrate Value. Nominations are now open and are due by Jan. 17. Criteria/Eligibility All Revenue Management Staff for Managed by Marriott (MxM) and Franchised Hotels...… Read More

As previously communicated, MerchantLink is being acquired by Shift4 and some hotels have been contacted by Shift4 to request action. Please note that hotels that have been contacted by Shift4 will not be affected by the Merchant Link platform shutdown. Marriott has been granted a six-month extension, which means hotels will not experience a shutdown...… Read More

Marriott has a dynamic approach to revenue management that integrates people, processes and systems in pricing and inventory strategies. Tools, resources, and trainings have been designed to help associates be as effective as possible. To help support your associates, review the available revenue management training opportunities below. One Yield Advanced Users Workshop Intended for associates...… Read More

STR (formerly Smith Travel), recently launched a new product called Forward STAR. Marriott International will be negotiating a new Global Master Services Agreement (MSA) once STR completes its sale to CoStar. This recommendation will have no impact on any existing services that STR provides.  Encourage your hotel(s) to wait until this agreement is finalized before...… Read More