Owner & Franchise Communications

I am pleased to announce that Roz Winegrad has accepted the position of Area Vice President of Owner and Franchise Services of Canada, reporting to me with a dotted line to Liam Brown, President, Select Service & Extended Stay Lodging and Owner & Franchise Services, North America. In this role, Roz will ensure that Marriott’s...… Read More

Franchisees | Recent research conducted by the Marriott Digital team reveals that imagery on Marriott.com can have a significant impact on the guest experience and encourage further exploration of hotel websites. As a result, Marriott’s brand teams have developed new guidelines for hotels to ensure the photo that is displayed within Marriott.com Search Results is...… Read More

Leveraging the success of the Select Service and Extended Stay (SS/ES) Product Integrity Process, Marriott International will be launching the Marriott Renovation Program, a consistent, integrated process to improve the timeliness of renovations for our portfolio of brands, including Full Service. By improving compliance, the program will drive brand equity, improve guest experience, and protect...… Read More

U.S. Franchisees | The Services for Disabled Guests standard has been updated to provide additional detail and context around the accessible transportation requirements under the Americans with Disability Act (ADA). These changes are meant to ensure that if a hotel provides guest transportation either directly or through third party, guests with disabilities have full and...… Read More

Next generation travelers want more choice and personalization in the booking experience. In order to meet this need, Marriott is launching the Enhanced Reservation Solution (ERS) program, which is a multi-year, multi-phased strategy that introduces more room products, services, choice, and personalization to transform the reservation sales experience. A key enabler of this strategy is...… Read More

As The Bistro continues to evolve, the brand’s focus on providing the best possible F&B experience for guests remains a key priority. To ensure a consistent guest experience and elevate bartending and culinary skills, we are implementing F&B Associate and Manager required training. The Culinary and Beverage training programs are designed to educate and train F&B associates...… Read More

After nearly 43 years of distinguished service, Bob Jones, Area Vice President for the Full Service OFS portfolio, has announced his plans to retire from the company on May 20, 2016. Throughout his career, Bob has served as an exceptional leader in a variety of roles and capacities.  Bob was hired on June 26, 1973...… Read More

After an impressive 43-year career in tourism, Scott Allison, Vice President, Owner & Franchise Relations and Operations for Marriott Hotels of Canada, has announced his plans to retire effective March 31, 2016.  Scott began his 16-year career with Marriott as Regional Vice President of Sales for Canada, and his growing roles and responsibilities have reflected his...… Read More