Owner & Franchise Communications

This year, in addition to the annual news, the program is ready to announce the launch date of a revamped Cash + Points redemption. As communicated late last year, we are continually evolving the Marriott Rewards program in order to increase its’ convenience and attractiveness to Next Generation travelers while retaining Elite member preference. Due...… Read More

Please note that brand-specific content will be communicated to hotels via the Weekly Update as each brand launches the Shaping Service program. As Marriott continues to refine and evolve training programs, we would like to announce a new program which will replace existing CFRST guest services training and make learning more engaging. Shaping Service is a...… Read More

Please note that this information will be communicated to hotels via the February 8 Weekly Update. In support of Marriott’s efforts to strengthen our brands and create a deeper connection with guests, we would like to provide an update on our Guestroom Entertainment Platform. Beginning in 2016, we are offering new opportunities that enable more hotels to...… Read More

As communicated to Delta Hotels owners and franchisees late last year, we have been working with the creative agency Flamingo to define and sharpen the Delta Hotels’ brand positioning and message. Since that time, we have made significant progress related to this effort, and we are pleased to inform you that we have upgraded the...… Read More

Marriott is currently in negotiations with American Express Global Business Travel (AEGBT) to renew our global preferred agreement, which is set to expire on December 31, 2015. We continue to make good progress, but in order to allow ample time to solidify new and mutually beneficial terms we have agreed to extend the current agreement...… Read More