Owner & Franchise Communications

As communicated to you in April, Marriott has decided to provide regular CI/TY updates. The communique provides information on CI/TY program status, performance and usage. The content included is information we believe you will find useful and interesting. If you have any feedback, please let us know. Click on image to access a full-size, printable...… Read More

Franchisees | Marriott is committed to ensuring that guest expectations are consistently met across our global portfolio of brands. A key process for managing quality assurance is the Guest Satisfaction Survey (“GSS”) system, and the integrity of the GSS system is based upon the ability to survey a representative sample of guests for each hotel....… Read More

GPMS Deployment On Hold Due to instability issues in the GPMS data centers, we are halting further GPMS deployments until we can fully identify the issues and implement a stable GPMS platform. Marriott and Oracle executive teams are actively engaged in developing a swift remediation plan. Once that plan is successfully implemented, we will resume...… Read More

Franchisees | With the unprecedented rain and flooding throughout much of South Carolina, the safety and security of associates and guests are of the utmost importance. We appreciate the efforts put forth by hotels to take care of their associates and guests under what could be stressful conditions. Due to these extraordinary circumstances, many families...… Read More

The Q4 Game Plans are now available to aid hotels in their planning for the quarter. As you know, the Game Plans are intended to provide an overview of actions that will be requested of hotels by Marriott in the coming months, and to make these initiatives as easy to execute as possible. As usual,...… Read More

For several years, Marriott’s Real Estate Tax Services team, led by Dave Chitlik, has provided real estate tax appeals services for hotels, as requested by owners and franchisees. Beginning January 1, 2016, Marriott will no longer offer these services. Dave will be launching an independent real estate tax consulting firm next year and will continue...… Read More

Franchisees | Effective immediately, the Global Guideline for the Selection and Hiring of Employees Between Marriott and Its Franchisees (EMP-15) has been updated to eliminate the requirement for employees to obtain supervisor approval prior to interviewing for positions resulting in a switch between franchised and Marriott-managed properties. Prior to this change, current employees of a...… Read More

As you know, we are continually seeking ways to evolve the Marriott Rewards program in order to build deeper emotional connections with consumers and further strengthen their loyalty to our brands. This strategy includes increasing program convenience and attractiveness to Next Generation travelers while retaining Elite member preference. As part of this ongoing effort, we...… Read More