Owner & Franchise Communications

Over the past few years, we have communicated several changes to the Marriott Rewards Program to help ensure financial stability while delivering the best-in-class program to members and the lowest-cost, highest-value program to owners. As we move into 2015, I wanted to remind you of existing policies and make you aware of some upcoming Marriott...… Read More

Franchisees | To address customer concerns, Marriott recently issued a press release confirming that we will not block guests from using their personal Wi-Fi devices at any of our Marriott-managed hotels.  Marriott remains committed to protecting the security of Wi-Fi access in meeting and conference areas at our hotels.  We will continue to look to the...… Read More

Full Service Owners & Franchisees: We heard concerns from many of you regarding the increase in CI/TY rates in 2015. Based on your feedback, we have taken steps to reevaluate our cost model and, as a result, will not be increasing rates in 2015. There is no anticipated impact to service levels or functionality as...… Read More

As we head into 2015, our teams at Marriott are continuing to work to streamline what we ask of hotels and are focused on the details to ensure these initiatives are as easy to execute as possible. We’re currently testing and piloting a number of new concepts in both Marriott-managed and franchised hotels and are...… Read More