Owner & Franchise Communications

This information will be provided to hotels within the December 6 Weekly Update. The California Consumer Privacy Act (CCPA), which takes effect on Jan. 1, 2020, gives California residents more control over their Personal Information. In particular, the CCPA allows California residents to request that a company not sell their data and/or to make access...… Read More

The 2019 Marriott Select Brands awards will recognize and honor the achievements of exceptional team members, outstanding leaders and top performing hotels. Many awards are based on financial performance, guest satisfaction, and quality assurance results. Other awards are based on nominations received from General Managers, Management Company Representatives and other above-property staff. Nominate high-performing hotels...… Read More

Marriott has a dynamic approach to revenue management that integrates people, processes and systems in pricing and inventory strategies. Tools, resources, and trainings have been designed to help associates be as effective as possible. To help support your associates, review the available revenue management training opportunities below. One Yield Advanced Users Workshop Intended for associates...… Read More

As previously communicated, the Meetings Imagined website, an online inspirational platform intended to assist planners in designing purposeful meetings, will retire on Dec. 16, 2019. Encourage MeetingsImagined.com users at your hotel(s) to review and identify content to archive before the website retires. In order to leverage the strength of the Marriott Bonvoy brand, a new...… Read More

As referenced in the 2020 Budget Overview & Notable Items, Marriott will upgrade Opera Property Management System (PMS) and Sales and Catering (S&C) from v5.4 (or earlier) to v5.6 beginning mid-2020 through mid-2021. Following are program details to be aware of as hotels begin to prepare for deployment.   OVERVIEW:   The Opera v5.6 upgrade provides desirable operational...… Read More

Outlined below are updates to Global Accountability programs for all properties that will take effect as of Jan. 1, 2020. The Global Quality Accountability programs and processes are updated annually based on changes to our systems and to drive hotel performance. Guest Satisfaction Survey (GSS) Thresholds The Guest Satisfaction Survey (GSS) Thresholds have been updated...… Read More

This information will be communicated to hotels via the Nov. 25 Weekly Update.  Franchise Management Companies | As part of the overall prioritization of security enhancement initiatives across Marriott International, starting Jan. 15, 2020, Two-Step Verification and a device security scan will be required to access the BlueZone portal.  The BlueZone Portal provides access to applications including MARSHA, CTAC, Rewards, One Yield/Total...… Read More

The November 2019 Connector Kit was sent to Marriott Bonvoy™ Connectors on Nov. 18. Connectors are asked to review the email and take action, as appropriate. Specifically, Connectors are asked to: By Dec. 4: Complete the Marriott Bonvoy Survey By Dec. 31: Submit success stories that showcase how individuals at their hotel bring Marriott Bonvoy...… Read More

This information will be shared with hotels via the Nov. 17 Weekly Update. ScerIS, the on-premise server solution for FSPMS hotels to store night audit and other property reports, is being replaced by myDigitalOffice (MDO), a cloud-based solution. Historical reports from ScerIS will be moved to MDO by the FSPMS Support team; however, in order...… Read More

The guestVoice Guest Satisfaction Survey (GSS) program is evolving to keep up with the increasing needs of guests, the launch of Marriott Bonvoy™, and the need to stay competitive in the travel marketplace.  In January 2020, we will be making some changes to the GSS program, including the modernization of the Guest Satisfaction Survey. Key...… Read More