Owner & Franchise Communications

The following information will be shared with hotels via the Nov. 10 Weekly Update. Microsoft will end support for the Windows Server 2008 operating system during January 2020. In preparation for this deadline and to ensure the security of the Marriott computing environment, in order to maintain connectivity with the Marriott network beyond Jan. 31,...… Read More

A key piece of Marriott’s Global Distribution Strategy is to continue to strategically leverage and manage Intermediary Partners. To support this effort, marketing opportunities and tools are available to give your hotel(s) the visibility they need to develop stronger relationships with our Travel Advisor and Meeting Professional Partners, and help reinforce Marriott’s long-standing tradition of...… Read More

As previously communicated, OneSource is the Global brand standard for all properties that do not have Consolidated Inventory/Total Yield (CI/TY) or Sales Force Automation Web/Group Pricing Optimizer (SFAWeb/GPO). OneSource enables properties to receive group leads from Marriott sales channels including Global Sales, national and market sales teams, Marriott.com and other brand or property websites. Hotels...… Read More

Earlier this year, the Customer Engagement Center (CEC) issue resolution policies were revised to have hotels take greater responsibility for resolving guest issues in a timely manner. Effective April 1, 2019, in order to ensure that costs were borne by the hotels requiring case turnovers by CEC associates, cases sent to hotels and not resolved...… Read More

The following information will be shared with hotels via the Nov. 10 Weekly Update. Franchise Management Companies of Legacy Marriott Rewards Hotels | We have been advised that due to the acquisition of MerchantLink by Shift4, some legacy MerchantLink platforms will be shut down in the coming months. As a result, some hotels have been...… Read More

The California Consumer Privacy Act (“CCPA”) comes into effect on January 1, 2020, giving California residents more control over their Personal Information. In particular, the CCPA allows California residents to request that a company not sell their data and make access and deletion requests. Marriott is committed to privacy and a significant amount of work...… Read More

Marriott’s “Explore More” rate code is back and now available for booking for the 2019-2020 season! Between Nov. 25, 2019 – Jan. 20, 2020, associates, including owners and franchise employees, can access even better Associate Room Rate discounts on Marriott.com or the Marriott Bonvoy App by using code MM4 in the Corporate/Promotional box. As you...… Read More

Revenue Management contacts within the High Performance Pricing (HPP) contact list will receive more detailed information and links to training, webinars, and office hours the week of Nov. 4. Additionally, this information will be shared via the Nov. 11 version of the Weekly Update.  Since it’s deployment to 4,800 Marriott branded hotels in 2017 and...… Read More

This communication will be provided to hotels via the Nov. 3 Weekly Update. Franchise Management Companies | Effective Jan. 8, any Marriott-imaged PCs or tablets (including all MAC virtual devices) not running a Windows 10 Operating System will be blocked from the Marriott network. Windows 10 is the standard operating system for Marriott-imaged PCs and...… Read More

This information was shared with hotels via the Aug. 11 Weekly Update and a reminder will be shared via the Nov. 3 Weekly Update. Franchise Management Companies | Virtual Credit Card (VCC) payment, or the use of a one-time virtual credit number, is a growing form of acceptable payment. While accepting these payments is at...… Read More