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March 17, 2017 Integration Updates, Management Company Monthly Recap

March Monthly Integration Recap| Former Starwood-Branded Hotels

Franchise Management Companies | Moving forward, we will continue to provide a monthly recap of the key changes shared with – and tasks asked of – former Starwood-branded hotels related to the integration. We appreciate your support in ensuring your hotels remain informed and engaged throughout this process

 

SUMMARY OF THIS MONTH’S ACTIVITIES:

GMs and Change Champions at former Starwood-branded hotels continue to receive weekly emails and have the opportunity to participate in Check-In calls, which are held on Tuesdays on an as-needed basis. This month, calls were held on Feb. 21  and March 14. Also, hotels were encouraged to take a look at the latest webinar calendar to see a summary of all other discipline-specific webinars taking place, and to contact change.champions@marriott.com with any questions.

 

SUMMARY OF THIS MONTH’S KEY MESSAGES:

  • Norovirus Protocol |Because there has been a recent outbreak of norovirus, hotels were encouraged to ensure they are prepared by reviewing all outbreak documentation requirements and response standards.
  • Expedia Launch Update | Hotels were asked to review property-specific information, which they would have received 2 weeks prior to their go-live date. Additional launch information for hotels is available in Land-It.
  • GMs are Encouraged to Register for Upcoming Conferences
    • CANADA Full Service GM Conference: March 22-24 at Delta Toronto, Toronto ON
    • Marriott Select Brands GM Conference: March 29-April 2, New Orleans, LA
    • EAST Region Full Service GM Conference: April 2-4 at Gaylord Opryland, Nashville TN
    • WEST Region Full Service GM Conference: April 4-6 at Gaylord Texan, Dallas TX
  • Ensure Response to SPG Reviews Within guestVoice | As of Feb. 9, all hotels have been granted access to review and respond to SPG Reviews within guestVoice. Properties are asked to ensure they are using guestVoice to respond to SPG Reviews and are monitoring their 48-hour response score. Compliance to 48-hour response will begin in Q3 2017.
  • U.S. Only: Review Changes to Explore Discount Program | Beginning March 27, there will be several changes to the Explore Discount program for associates at former Starwood hotels in the U.S.
    • Friends and family of U.S.-based associates will now have reciprocal access to hotel discounts at Marriott properties in the U.S. *Note: Global reciprical access will be available in June 2017.*
    • Associates at former Starwood hotels will begin using the Explore Discount Card and Authorization Form found on myPDR.
    • Front desk associates at former Starwood hotels will have access to the Lookup Tool to verify Explore Cards and the Explore Friends Authorization Form.