Since our integration update in May, we have continued to work on the stabilization of systems, ongoing training & reinforcement, and process refinement to help hotels capture the full opportunity that integration can provide. In August, we announced the next major milestone for Marriott Bonvoy™- the launch of Off-Peak and Peak Redemption Rates – which launched on September 14 for stays beginning...… Read More

As communicated last month, we are continuing to focus on delivering on the financial and ease-of-business benefits of our Owner & Franchise Value Proposition. Since our last update, we have implemented a number of solutions to address the challenges identified by guests, hotels, owners and management companies related to integration stabilization. Following is an update...… Read More

The following information was shared with GMs of legacy SPG hotels on April 18. Over the past few years, associates at legacy SPG hotels have played a major role in bringing together two incredible companies. With the tremendous amount of change, we continue on the path of stabilization. We remain focused on ensuring all hotels are fully adapted and able to maximize their use...… Read More

Franchise Management Companies | Below is a recap of the key changes shared with – and tasks asked of hotels related to the integration for the month of March. Please note, while stabilization efforts continue, the last Change Crew call for Aloft, Element, Four Points, Le Méridien, Sheraton, St. Regis, The Luxury Collection, Tribute Portfolio,...… Read More

Franchise Management Companies | Below is a recap of the key changes shared with – and tasks asked of hotels related to the integration for the month of February. We appreciate your support in ensuring your hotels remain informed and engaged throughout this process. As part of our continued effort to keep hotels informed, hotels...… Read More

In an effort to ensure all hotels continue to receive support related to the integration, Marriott Rewards hotels will continue to receive weekly email content via The Check-In. Franchise management company contacts also have the opportunity to participate in twice monthly webinars which are held on the second and fourth Friday of each month at 2 p.m....… Read More

Franchise Management Companies | Below is a recap of the key changes shared with – and tasks asked of – SPG branded hotels related to the integration this month. We appreciate your support in ensuring your hotels remain informed and engaged throughout this process. As part of our continued effort to keep hotels informed, SPG...… Read More

Travelers use the ‘Starwood Executive Traveler ID,’ also referred to as ‘SET ID,’ to book corporate negotiated rates at SPG hotels. Before the Reservations Platform transition, SET IDs for deployed accounts were mapped to Cluster Codes to enable rates to be booked across Marriott Rewards and SPG hotels. Now that all SPG hotels are on...… Read More

As previously announced in August, Marriott International is introducing a new, single brand name for the loyalty program. Uniting our existing award-winning loyalty programs – Marriott Rewards, The Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG) – under the new brand name will launch on February 13. We are pleased to share that earlier today, the...… Read More

THE BIG 4 | PLATFORM INTEGRATION As we begin 2019, we would like to provide an update on the integration-related activities completed in Q4 2018, as well as highlight some of the ongoing initiatives Marriott is pursuing to drive synergies and cost reductions for our owners and franchisees. LOYALTY Marriott’s unified loyalty program includes a...… Read More