Guest Relocation Policy

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Note that this information will be communicated to Marriott-branded hotels and former Starwood-branded hotels in the U.S. and Canada via the May 22 edition Weekly Update and Week Ahead emails, respectively.

With heightened media scrutiny in the travel industry specific to oversold situations, we’re taking this opportunity to remind you (owners and franchisees of Marriott-branded hotels) of, and introduce you (owners and franchisees of former Starwood-branded hotels) to, Marriott’s Guest Relocation Policy. Marriott’s standards emphasize the importance of consistent benefits being provided to guests who are relocated when a room is not available due to oversold conditions. 

Review the standard (Marriott | former Starwood) to ensure that your properties are implementing Marriott’s Guest Relocation Policy accordingly.