Full Service Franchisees | Register for the April 27 webinar to learn ways in which you can increase your Mobile Requests and Elite Late Check Out performance metrics. Time will also be set aside during the webinar so that you’re able to ask performance questions to Marriott’s Mobility experts. (Is there more detail to this?...… Read More

  Publication of new Owner & Franchise Communications on mi360 continues to be temporarily suspended. Important information is communicated to owners, franchisees and franchise management companies through other channels including the weekly U.S. & Canada Franchise Update email, Franchise Management Company webinar, and monthly webinar for Marriott Managed Owners in the U.S. Thank you for...… Read More

Franchise Management Companies | We are launching the Enhanced One Yield Transient Demand Forecast. Please see below for deployment timelines and additional resources:   Background:  One Yield’s current Transient Demand Forecast was designed for market stability, with expectations that slight disruptions in demand would likely repeat over time. The unprecedented disruption in 2020 has changed the...… Read More

Franchise Management Companies | We would like to make you aware that system upgrades are scheduled from March 20 at 10 p.m. ET to March 22 at 5:30 a.m. ET which will temporarily disable associates’ ability, by an method, to reset or change their password associated with their EID. The ServiceNow team will also be...… Read More

Hotels in the U.S. will be provided brand specific bath amenity information and bracket ordering instructions via the March 1 Weekly Update. Hotels in Canada will receive ordering instructions once available. Owners & Franchisees in the U.S. | As announced in August 2019, Marriott launched an initiative to replace single-use toiletry bottles of shampoo, conditioner,...… Read More

This information, including the opt-in survey, will be shared with hotels via the March 9 Weekly Update.  Franchise Management Companies | In response to feedback from the Owner/Franchise community and to align with the former SPG hotels, Marriott has established guidelines for hotels that wish to charge guests an Early Departure Charges (EDCs). These guidelines...… Read More

This information will be provided to hotels within the Feb. 3 Weekly Update. Franchise Management Companies | We’d like to make you aware of a known vulnerability in Microsoft Windows and Windows Server systems and that a patch is available to protect these systems.  On Jan.14, 2020, the National Security Agency (NSA) identified critical vulnerabilities in Microsoft...… Read More

This information will be provided to hotels within the (timing) Weekly Update. Tribute Portfolio Owners and Franchise Management Companies | As previously communicated, the Tribute Co-op Marketing Program provides brand funds to hotels to enable them to leverage the power of individual hotel marketing to drive awareness of the Tribute Portfolio, while simultaneously supporting hotel...… Read More

As part of ongoing efforts to ensure the security of the Marriott network, Marriott’s iT security tools regularly scan the Marriott network to identify unauthorized devices. Typically, these are vendor owned and/or operated device(s) that are not authorized to be connected to the Marriott network. As such, these devices should be removed from the network...… Read More

EMPOWER: Guest Experiences continues to evolve with enhancements including access to EMPOWER: Sales Chatter, a feature that enables hotels to communicate more effectively with the above property Marriott Sales Channels. This feature allows hotels to provide above property sales teams with targeted information including information on renovations, new openings, need dates, cancellations, and promotions. Reference...… Read More