April Monthly Recap | Marriott Rewards Hotels
In an effort to ensure all hotels continue to receive support related to the integration, GMs and Change Champions at Marriott rewards hotels will continue to receive weekly email content via The Check-In. Franchise management company contacts also have the opportunity to participate in twice monthly webinars which are held on the second and fourth Friday of each month at 2 p.m. ET. Stay tuned to the weekly mi360 RUNDOWN for details, which will be shared the week prior to each webinar.
Key integration messages this month include:
New URL for The Check-In | If you have bookmarked The Check-In URL (for Weekly Update and/or Quarterly Game Plans), replace it with the new URL: https://mgscloud.marriott.com/thecheckin.
Q2 Game Plans | Properties should continue to review their brand-specific Q2 Game Plan for action items and upcoming webinars. Game Plan provides a preview of all actions and initiatives for the upcoming quarter inclusive of both enterprise-wide and brand-led work.
The Future of Loyalty | Marriott International announced it will introduce one set of unified benefits across Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG) for its members in August 2018. This will create an incredibly rich hospitality loyalty program in which members will earn more points faster than under the prior programs. For more information, view the Press Release.
Power of Loyalty Training | All associates should access the Digital Learning Platform by May 7 to begin assigned Loyalty training. While training completion targets apply to Front Desk, it’s recommended that all associates on property take Loyalty Training in order to answer member questions and prepare for program changes in August. For additional details and visit the Loyalty 2018 MGS page. Training should be completed by June 4.
2018 Yext Partnership | Marriott has entered into a partnership with Yext to enroll and fund all hotels in Yext PowerListings in 2018. Yext is a local-data syndication tool designed to manage and distribute business location-related information to online local-data providers, GPS and directory sites.
Previously available to SPG hotels, the offer is being expanded to include all Marriott Rewards hotels; any hotels that were not previously participating have now been enrolled at no cost to their property. Visit MGS for additional information or visit the Yext website to view their PowerListings Network.
