Conditioning for Change: “Get Ready: 2018 Integration” Land-It Tasklist

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SPG Franchise Management Companies | As you know, as we progress on our integration journey, we are focused this year on The Big Four | Platform Integration – Loyalty, EMPOWER: Guest Experiences + Mobile, Channels, and Reservations Platform. In January, SPG hotels received their “Prepare Now” Land-It tasklist with the required actions to prepare them to complete The Big Four tasks, and all hotels in the U.S. & Canada have since certified completion of these tasks.

The next set of tasks is included in the “Get Ready: 2018 Integration” Land-It tasklist. Due to dependencies on the Global Distribution Systems (GDS), the Reservations Platform will be deployed to hotels in a compressed approach, with hotels transitioning by brand on a specified date. This approach will require all hotels to complete all tasks by their respective due dates. If milestones are missed along the way, we will escalate those issues to help keep hotels on track. It is important to remember that if a hotel is not to transition with their brand, the hotel will likely see an impact to revenue generation as they may not be available for sale across the Marriott channels. The hotel may also see an impact to the customer experience as the systems will not function as designed.

“Get Ready: 2018 Integration” Milestone Tasks and Escalation Process
This new tasklist was sent to hotels on April 2 and included the tasks due by June 11. From that tasklist, a number of critical milestone tasks have been identified. Given the risks if a hotel is not ready to transition with their brand, a new Franchise Escalation Process has been developed to support The Big Four | Platform Integration milestone tasks. The due dates for the milestone tasks due by June 11, along with their corresponding due dates are as follows:

Task Name	Due Date
Submit completed CI/TY Property Conversion Workbook (PCW)	Complete
Identify property Coach/Super User and submit intake form for Revenue Management, Lightspeed PMS and Opera PMS workshops *System Coach/Super User is able to complete the system set-up activities to ensure the hotel’s systems are prepared for conversion	Complete
1. Submit completed Room Attribute Form *Room attribute form is available as a link in the Land-It Task 2. Submit the validated Rooms Master Tool *Applicable for Four Points, Le Meridien, W Hotels, Tribute, Sheraton in this Land-It tasklist	May 3
Complete the One Yield v2 Inventory Wizard to establish One Yield room types *Applicable for Four Points, Le Meridien, W Hotels, Tribute, Sheraton in this Land-It tasklist	June 4
All Front Desk Associates: Complete the Loyalty training and pass the learning assessment provided at the conclusion of the training module by June 4.	June 4
Complete prerequisite Revenue Management training prior to attending Revenue Management workshop *Date based on actual workshop attendance date	May 21
	May 28
	June 4

Note: for hotels supported by CRMS (Full Scope of Service) or Market Revenue Management, your CRMS/Market Revenue Manager will complete the RM setup on behalf of your hotel (i.e., participating hotels do not need to send an attendee to the RM workshop; however, the Deployment Coach is responsible for confirming task completion in Land-It).

We will provide management companies with a Readiness Scorecard to further assist with ensuring your hotels remain on track. This twice-weekly, above-property reporting tool will provide you with a snapshot of your hotels’ progress as of that moment in time. Next week, we will share details of how you can leverage this scorecard to support your hotels.

In addition, please note that each hotel has also been assigned an Implementation Manager who will serve as their primary point of contact leading up to their brand cutover to ensure they are prepared for the transition.

Training & Staffing Update
Given the scope of work ahead of SPG hotels, it is necessary to plan for staffing and requests for time off. While each discipline will have their own track of work and associated due dates, the following guidelines may be used to help determine the level of effort needed across your hotels to support integration.

• Training: while many disciplines will have training requirements along the entire journey, a significiant portion of the required training hours will need to be completed six to eight weeks pre-cutover. Revenue Management and Front office will be teams will need to complete training approximately eight weeks prior to cutover, while operations and other teams will need to complete training closer six weeks prior to cutover.
• We anticipate heavy lifting to perform cutover activities from approximately three weeks pre-cutover to two weeks post-cutover. Many of these activities fall across Revenue Management, Sales and Front Office.
• These training and preparation activities are in additon to the required workshops for Revenue Management, Lightspeed PMS and Opera PMS.
  • Four Points, Le Meridien, W Hotels, Tribute and Sheraton: Revenue Management and Front office property coach/super users must attend their assigned workshop in June.
  • Aloft, The Luxury Collection, Westin and St. Regis: Revenue Management and Front office property coach/super users must attend their assigned workshop in August.

We appreciate your support in ensuring your hotels meet their critical milestones, including completing all applicable training and attending the workshops. If a milestone is missed, we ask for your prompt response to escalations from the Change Crew or your Account Executive, as outlined above. We are confident that with your support, all SPG hotels will be prepared for their systems cutover and once complete, will be well-positioned to benefit from the Marriott systems and channels.