February 28, 2019 Integration Updates, Management Company Monthly Recap

February Monthly Integration Recap

Franchise Management Companies | Below is a recap of the key changes shared with – and tasks asked of hotels related to the integration for the month of February. We appreciate your support in ensuring your hotels remain informed and engaged throughout this process.

As part of our continued effort to keep hotels informed, hotels will continue to receive weekly email content via The Check-In. Change Crews at Aloft, Element, Four Points, Le Méridien, Sheraton, St. Regis, The Luxury Collection, Tribute Portfolio, W, and Westin hotels, will have the opportunity to participate in bi-weekly webinars. The Change Crew webinars are being held every other Tuesday through April 2, 2019. These hotels continue to receive details and registration information via the Weekly Update.

Franchise management company contacts for all hotels also have the opportunity to participate in twice-monthly webinars which are held on the second and fourth Friday of each month at 2 p.m. ET. Stay tuned to the weekly mi360 RUNDOWN for details, which will be shared the week prior to each webinar.

SUMMARY OF THIS MONTH’S KEY ACTIVITIES:

Celebrate Marriott Bonvoy™ | Hotels are asked to celebrate the activation of Marriott Bonvoy™ through March 13. View the Hotel Engagement & Celebration MGS page for more details and share the Marriott Bonvoy Associate Brand Activation video with your hotel teams.

Next Steps for Properties:

Complete Loyalty extension and Cobalt Program training: Refer to Land-It for training requirements and applicability.
St. Regis and The Ritz-Carlton Only: Prepare for the activation of the $100 on-property credit for Luxury Credit Cards on March 28. Register for Office Hours or visit MGS for more information.

Complete New Loyalty Training for Marriott Bonvoy | New loyalty learning content is now live on the Digital Learning Platform (DLP). All associates with an impacted function selected were auto-assigned the appropriate trainings. Refer to the Training Focus One-Pager for more details on the minimum training requirements, troubleshooting and FAQs.

Cobalt (Due March 22): Required for all brands (except Marriott Executive Apartments).
Gift Card (Due April 1): Highly recommended for Aloft, Element, Four Points, Le Méridien, Sheraton, St. Regis, The Luxury Collection, Tribute Portfolio, W, and Westin hotels.
Supplemental Loyalty Program Training (Due June 1): Highly recommended for all brands.

Group Sales Agreements Updated to Reflect Marriott Bonvoy™ for Aloft, Element, Four Points, Le Méridien, Sheraton, St. Regis, The Luxury Collection, Tribute Portfolio, W and Westin hotels | Group sales agreements (GSA) and letter of intent templates have been updated to “Marriott Bonvoy Events” in centralized sales and catering systems (CI/TY, SFAWeb and Delphi) and manual templates posted on MGS (for those on Opera Sales & Catering or another sales system). All supporting GSA resources, including the Library of Clauses and GSA Worksheet have also been updated in accordance with the program’s terms and conditions. Submit any questions to asksales@marriott.com.

SPG Cloud Retired March 1 | All legacy SPG mailboxes have been moved to the Marriott Cloud. Individual @starwoodhotels.com mailboxes are longer accessible and emails sent to individual @starwoodhotels.com addresses will no longer forward to @marriott.com mailboxes, and senders will receive an undeliverable bounce back message.