2019 Loyalty Resources
Below are the available resources to help prepare you and your hotels for the activation of Marriott Bonvoy and to learn about program benefits. We encourage you to visit the applicable page(s) on MGS for resources and answers to commonly asked questions, and then – if you are unable to find the information needed – submit a Service Now (SNOW) ticket or email the applicable team via the email addresses provided below.
| Topic | Resource |
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Marriott Bonvoy activation site featuring engagement and celebration guides, tools and resources, implementation support, member communications, collateral, and more |
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Extensive 138-page associate Marriott Bonvoy program guide |
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Marriott Bonvoy member terms and conditions |
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Operations site featuring The Loyalty Mindset, loyalty pull through, news and program updates, and resources |
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Marriott Bonvoy report descriptors and links |
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One-page guide to elite-level benefits |
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Quarterly associate loyalty newsletter |
Marriott Bonvoy Support Resources
Use the applicable link/email below for support on the following loyalty topics:
| Topic | Resource |
| Loyalty 2019 Implementation Questions |
Submit a ticket via Service Now (SNOW) |
| On-property Pull-through of Marriott Bonvoy | |
| Award Reimbursements | |
| Redemption Award Certificates, Member Fraud, and Missing Stays | |
| Dedicated Loyalty Performance Support (currently applicable for franchised MSB hotels only) | |
| Loyalty-related Franchise Management Company Inquiries |
2018 Loyalty Webinar Series
The 2018 Loyalty Education Webinar Series provided details on loyalty changes and the benefits of these changes for owners, management companies, and hotels. Webinar dates and topics which were covered are as follows:
| Topic(s) | Resources |
| Charge-out & Interchange Rates, Full Folio | |
| Reimbursements, Award Chart Redemption, Category Setting | |
| Elite Benefits & Welcome Benefit | |
| Rewarding Events |