Marriott Bonvoy™ Connector Kits | August 2019

In Q2, hotels were asked to select a Marriott Bonvoy Connector. The Marriott Bonvoy Connector is an evolution of the Loyalty Champion role, but the Marriott Bonvoy Connector role is more than a name change; it is an opportunity to take Marriott Bonvoy and create a completely new experience for guests and associates.

Since May, Marriott Bonvoy Connectors have received direct communications each month with a theme and a map that includes information as well as links to the resources needed to complete the activities in that month’s journey. In addition, these direct emails and related content have also been shared via Weekly Update. Moving forward, this content will be shared with franchise management companies each month via the mi360 RUNDOWN. To learn more or to view the previous month’s Connector Kits, visit MGS.

August Connector Kit

On Aug. 15, Marriott International announced the new redemption award chart featuring Off-Peak and Peak Rates in addition to the existing Standard Rates which will go into effect on Sep. 14. Off-Peak and Peak Redemption Rates will be available at all participating Marriott Bonvoy™ hotels for stay dates beginning Oct. 4, providing members with flexible travel dates greater choice when booking.

Following the announcement on Aug. 15, the August Marriott Bonvoy Connector email was sent directly to Connectors and GMs. Connectors were asked to review and complete the new tasks related to Off-Peak and Peak added to the Loyalty 2019 Land-It tasklist to prepare for activation and ensure the GM completes GM certification by Sep. 14. Next steps for Marriott Bonvoy Connectors include:

• Register for and attend one of the August Connector Calls on Aug. 27 at 3 p.m. ET, Aug. 29 at 2 p.m. ET or Aug. 29 at 4 p.m. ET
• Ensure Hotel Leadership, Front Office and on property Reservations associates complete the new Loyalty – Category and Redemptions Levels Training and that Revenue Management leaders complete RM training as applicable. Refer to Land-It for more detail.
• Share updated training resources as identified in Land-It.
• Review tools & resources with Front Office, Revenue Management and Finance associates to ensure they are knowledgeable on program details and prepared to answer member questions.

Visit MGS or Member Landing page to learn more about Off-Peak and Peak Redemption Rates.