September 2019 Integration Update
Since our integration update in May, we have continued to work on the stabilization of systems, ongoing training & reinforcement, and process refinement to help hotels capture the full opportunity that integration can provide. In August, we announced the next major milestone for Marriott Bonvoy™- the launch of Off-Peak and Peak Redemption Rates – which launched on September 14 for stays beginning October 4. With Off-Peak and Peak Redemption Rates, point redemption rates fluctuate for members in order to drive redemptions when hotels need them most; however, owner reimbursement structure does not change.
In addition to this change, as we look to further deliver on the financial and ease-of-business benefits of our Owner & Franchise Value Proposition, we are evaluating and addressing the opportunities and challenges identified by guests, hotels, owners and management companies to ensure we are enhancing the guest and associate experience and driving owner value.
As with our last update, we have highlighted integration-related metrics, key focus areas based on feedback, and ongoing priorities for stabilization.
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An update on the Stabilization Roadmap was also shared with hotel GMs earlier this month to provide highlights of some recent accomplishments as well as some changes to the timelines of certain initiatives. GMs were also invited to join a webinar for additional details and the opportunity to ask questions.
We sincerely appreciate your continued support and engagement, and the patience and diligence of your teams on property as they work through challenges and stabilize on the new systems.