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October 10, 2019 Owner & Franchise Webinars, Management Company Webinars

October 11 Franchise Management Company Webinar

Thank you for joining us on Friday, October 11 for the Franchise Management Company Webinar. If you were unable to join, a recorded version and a PDF of the presentation are now available (EID and password required). 

In addition to the recorded version and PDF of the presentation, please also note the following resources:

  • Booking.com Update
    • Marriott has reached new terms with Booking.com. Some contract terms that did not change include: full inventory yield-ability, differentiation of direct channels with member benefits/rates/promotions, etc., receiving guest data with each booking, and no member benefits when booking through B.com.
    • Commission reduction by ~0.70 bsp as of November 1, 2019.
  • Wholesale Distribution Solution Update
    • Marriott has launched an industry-first Wholesale Distribution Solution in collaboration with Expedia Partner Solutions, or EPS. This new solution will be the exclusive global redistributor of Marriott’s wholesale rates and availability to a network of global travel partners. The Wholesale Distribution Solution will drive long-term profitability for hotels, provide customers with a dependable experience, protect the integrity and value of Marriott brands, and enhance Marriott’s competitive positioning in the hotel marketplace. 
    • Key Dates include: 
      • Sept. 17: Properties, owners, and franchisees were notified of the Wholesale Distribution Solution
      • Oct. 11: Hotels must complete rate program setup for Wholesale Distribution Solution
      • Oct. 15: Wholesale Distribution Solution launches
      • Nov. 15: Marriott will centrally disconnect affected redistributors and property-level contracts with non-certified redistributors will be canceled
    • Available Resources include:
  • Guestroom Entertainment Update
    • An enhanced version of Marriott’s Guestroom Entertainment platform (GRE) is being installed at all U.S. hotels that signed a quote for GRE on or after September 1, 2019.
    • The enhanced version includes a new look and feel, which is co-branded with Marriott Bonvoy and the hotel’s flag brand. It offers the same content and streaming options as the existing platform, but all content and software updates are managed centrally without needing Entertainment Service Providers to perform manual updates.
    • Property-specific compendium information will update automatically based on changes made in EPIC, just like Marriott.com and the Marriott Bonvoy app.
    • Available resources include:
  • Marriott Bonvoy™ for Associates and Eat Around Town by Marriott Bonvoy™
    • Associates will be able to participate in Marriott Bonvoy™ as earning members on all stays, including eligible Explore Program and business travel rates, starting November 25, 2019. Associates will be able to earn points, redeem points, and achieve Elite status.
    • Available Resources include:
    • Marriott launched Eat Around Town by Marriott Bonvoy™ on October 2, 2019. Eat Around Town by Marriott Bonvoy™ is a new program that offers points to Marriott Bonvoy members who reside in the U.S. and dine at Rewards Network establishments located in the U.S.
    • This benefit offers members (who are U.S. residents) the ability to earn Marriott Bonvoy points per $1 USD spent at Rewards Network participating restaurants. Marriott Bonvoy members earn 4 Marriott Bonvoy points per $1 USD spent. Elite members (Silver and above) earn 6 Marriott Bonvoy points per $1 USD spent. ​
    • There is currently a Limited Time Offer that allows all members earning 8 points/$1 USD. This limited time offer ends November 11, 2019.
    • Available Resources include:

Key Recent & Upcoming Dates

Date

Details

Link

Sept. 30
PAST DUE

Upgrade to Windows 10 and Office 2016

Effective Sep. 30, associates using a Marriott-imaged PC or tablet running the Windows 7 Operating System (including a MAC virtual machine) that has not yet been upgraded to Windows 10, will be blocked from the Marriott network shortly after the Sep. 30 deadline.

Additionally, associates that are using a Marriott-provided email (@marriott.com or @brand.com) and have not upgraded to Office 2016 will lose Outlook access from their desktop to Marriott email. 

MGS

Oct. 11

Submit Nominations for Marriott Awards of Excellence by Oct. 11

The Marriott Awards of Excellence were established to recognize the “best of the best” each year for outstanding customer service and corporate citizenship. Use the online process to nominate for the J. Willard Marriott Award of Excellence and/or the Alice S. Marriott Award for Community Service.

MGS

Oct. 11

Complete Action Items to Prepare for New Wholesale Distribution Solution

The new Wholesale Distribution Solution, in collaboration with Expedia Partner Solutions (EPS), the B2B partnership brand of Expedia Group, will be the exclusive global redistributor of Marriott’s wholesale rates and availability to a network of global travel partners. It is critical for hotels to complete the Wholesale Distribution Solution training, review operational procedures and complete rate program setup to prepare for this change.
For hotels participating in Revenue Management Advisory Services (RMAS), the Rate Offer Set-Up tasks will be completed on your behalf, and your RMAS Revenue Manager will inform you of the completion date for your hotel. Note: hotels are still responsible for completing the training and operationalizing the program. 

MGS

Oct. 18

Submit Data for Q3 F&B / B&F Financial Collection

Hotels should continue to collect financials via Smartsheet template and input data by Oct. 18.

AC | Aloft | Element | MOXY

Oct. 18

Q3 Revenue Management Hall of Fame Nomination Period Open Through Oct. 18

The Hall of Fame recognizes Revenue Management leaders who drive the discipline forward, focusing around six strategic objectives, including: talent, organizational effectiveness, technology, pricing/yield/distribution, analytics/diagnostics and demonstrate value.

MGS

Oct. 23 and 24

Marriott Bonvoy Connector Calls

Connectors should join for the latest program updates and the opportunity to ask questions. Calls are offered on October 23 at 12:00 p.m. ET and October 24 at 3:00 p.m. ET.

MGS

Oct. 28

Airport Shuttle Tracker Deployment

For hotels that opted in to deploy the Airport Shuttle Tracker, payment is due by Oct. 28. Hotels received a Land-It tasklist and kick off email on Oct. 7. Additionally, GM certification will be due in Land-It on Dec. 2.

Land-It

Nov. 8

Mobile Dining

Hotels that opted in received a Land-It tasklist in August and will go live in November. GM Certification is due Nov. 8 to indicate hotel readiness for go live and Mobile Dining activation in the Marriott Bonvoy App on Nov. 19.

Land-It