Franchise Management Companies | Marriott’s Franchising & Owner Services team hosted webinars for franchised former Starwood-branded hotels and management companies during the month of January. During these calls, we described our franchise account management strategy and how we support and interact with franchise management companies. For on-property leaders joining the calls, we also provided an...… Read More
As previously communicated, guestVoice, Marriott’s integrated platform for the Guest Satisfaction Survey (GSS), Event Satisfaction Survey (ESS) for full-service properties, and social media listening, will be replacing the Guest Experience Index (GEI) and the Customer Experience Index (CEI) for all former Starwood-branded hotels globally, both Managed by Marriott and franchised, beginning in January 2017. PREPARE...… Read More
The completion of Marriott’s acquisition of Starwood brings exciting new opportunities to associates, guests, owners and franchisees across the combined portfolio. As a first step, we accomplished the bridging of loyalty programs for guests on Day One, illustrating our intent to move quickly to realize the benefits of this acquisition for all stakeholders. Since that...… Read More
I am pleased to announce our new Franchising, Owner Services and MxM Select Brands, North America leadership structure. The following individuals and their teams will support Managed by Marriott (MxM) owners and franchisees across the newly combined portfolio of both Full Service and Marriott Select Brands, and will be focused on: Support for Managed by...… Read More