The below information was shared with hotel leaders via direct email earlier today. Beginning tomorrow, Aug. 18, members can start combining their SPG, Marriott Rewards and The Ritz-Carlton Rewards accounts to access one set of amazing benefits and book all brands across Marriott channels. SPG hotels will also go live with EMPOWER: Guest Experiences (GXP)...… Read More

On Aug. 18, the Loyalty, EMPOWER: Guest Experiences (GXP), Mobile and Channels deployments will be implemented. The following next steps and reminders are being shared with hotels via the Aug. 13 Weekly Update to help them prepare for Launch Day. Important Reminders for Launch Day Readiness: Ensure associates in the six highly impacted functions (Front...… Read More

Franchise Management Companies | Moving forward, we will continue to provide a monthly recap of the key changes shared with – and tasks asked of – SPG branded hotels related to the integration. We appreciate your support in ensuring your hotels remain informed and engaged throughout this process. As part of our continued effort to...… Read More

In an effort to ensure all hotels continue to receive support related to the integration, Marriott Rewards hotels continue to receive weekly email content via The Check-In. We have also been providing your hotels with many learning forums such as webinars, job aids, and pre-shift materials to enable readiness in less than three weeks. Training in the Digital...… Read More

Over the past few months, Marriott Rewards, The Ritz-Carlton Rewards and SPG hotels have been preparing for Launch Day, which refers to the date in August when the Loyalty, EMPOWER: Guest Experiences (GXP) + Mobile, and Channels deployments are implemented. We are now pleased to share that Launch Day will take place on August 18....… Read More

THE BIG 4 | PLATFORM INTEGRATION   Owners and Franchisees, In April, we announced that Marriott Rewards, The Ritz-Carlton Rewards, and SPG will become one combined loyalty program with one set of benefits starting in August 2018. We will communicate the actual date of the August launch. When the combined loyalty program goes into effect,...… Read More

Franchise Management Companies | As hotels progress through integration activities, we want to provide important updates on milestones recently completed by SPG hotels, and key upcoming activities for both SPG and Marriott Rewards hotels. SPG hotels should now have completed the readiness tasks for The Big Four | Platform Integration due through June 11*. As...… Read More

SPG Franchise Management Companies | One key process change that will occur for the Sales, Event Management & Revenue Management disciplines during integration is Group Room Night and Catering Forecasting. Currently, at most SPG hotels, projections are entered directly in PDA and/or Revenue Plan by the revenue manager. After systems cutover beginning in September by...… Read More

SPG brands can now find the guest room recycling brand standard information (formerly OPS-SUS-016) in the Marriott Guest Room Recycling brand standard (OPS-SUS-020). Moving forward, OPS-SUS-016 will only be a public space recycling brand standard. No BSA changes are happening until July 2019, at which time SPG hotels will be able to continue using their...… Read More

In an effort to ensure all hotels continue to receive support related to the integration, GMs and Change Champions at Marriott Rewards hotels will continue to receive weekly email content via The Check-In. Franchise management company contacts also have the opportunity to participate in twice monthly webinars which are held on the second and fourth Friday...… Read More