As the integration efforts continue, Marriott wants to ensure critical communications reach necessary Revenue Management team members. Review and confirm that your hotels update Valhalla with the preferred “GRST (Global Rate Support Team) Contact”.  The “GRST Contact” in the Valhalla Portal will be used as a central Revenue Management contact source for important revenue management...… Read More

Franchise Management Companies | Moving forward, we will continue to provide a monthly recap of the key changes shared with – and tasks asked of – SPG hotels related to the integration. We appreciate your support in ensuring your hotels remain informed and engaged throughout this process. SUMMARY OF THIS MONTH’S ACTIVITIES GMs and Change...… Read More

July Monthly Recap | Marriott Branded Hotels   In an effort to ensure all hotels continue to receive support related to the integration, Change Champions are encouraged to continue to review The Check-In each week for integration updates. There were not any integration-related activities or messages for Marriott Rewards hotels this month and hotels were...… Read More

Beginning in 2018, former Starwood-branded Managed by Marriott (MxM) hotels will join Marriott’s Annual Fire Protection & Life Safety Inspection Program.  This is required for MxM properties and includes testing of the automatic sprinkler system and fire alarm system, as well as the life safety audit. The program also includes on-site training, web-based reporting and...… Read More

Transcendent is the web-based global engineering asset management application for Marriott International. The program allows properties to manage their assets, documents, and maintenance programs to protect guests, associates and building assets. Furthermore, it enables the administration of engineering processes, standards, and performance measurement and provides savings to hotels. Transcendent will replace SynergyMMS, and Managed by Marriott (MxM) properties will...… Read More

Loyalty is an essential component of Marriott’s integration with Starwood and the long-term success of hotels. Since the day we merged, we have been running loyalty programs – Marriott Rewards, which includes The Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG) – in parallel, and allowing members to link their accounts, match status, transfer points and...… Read More