SPG Mobile Check-in/Check-Out is another step on the journey to modernize and personalize the guest experience for members across both loyalty programs, enabling guests to tell us what time they are arriving and select applicable preferences, such as Make a Green Choice. On the day of arrival, guests receive a notification when their room is...… Read More

Note that related information was provided to hotels via the May 29 Week Ahead e-mail and May 30 Change Champion webinar. We continue to focus on the consolidation of former Starwood-branded hotels’ GEI and Brand Health programs into Marriott’s Global Quality program by implementing one, global, guest feedback and quality program. Consistently defined standards and an...… Read More

As we continue to focus on integration efforts, we’re taking the opportunity to leverage cross-selling across Marriott.com, SPG.com and Starwood brand websites. Launched in late April, this new feature enables cross-linking for “No Hotels in Location” and “No Availability in Location” scenarios*.  No Hotels in Location Previously, Marriott.com and SPG.com did not allow searches for...… Read More

Marriott’s Group Preferred Partnership strategy is designed to grow preference, loyalty and profitable share from our highest-valued group partners. These Group Preferred Partnership agreements enhance Marriott’s competitive advantage, ease the group booking process, and enable hotels to grow incremental group business from these partners within the framework of Marriott’s Distribution Strategy.    Effective May 15,...… Read More

Following the merger, former Starwood properties now fall under the terms of Marriott International’s Card Services agreement with American Express. With this change in the agreement, the following changes became effective April 1, 2017. The global interchange rate for former Starwood hotel charges made with American Express Cards will be reduced from 2.95% to 2.90%. ...… Read More