guestVoice Guest Satisfaction Survey (GSS) Program Changes to Take Effect Jan. 1, 2020
The guestVoice Guest Satisfaction Survey (GSS) program is evolving to keep up with the increasing needs of guests, the launch of Marriott Bonvoy™, and the need to stay competitive in the travel marketplace. In January 2020, we will be making some changes to the GSS program, including the modernization of the Guest Satisfaction Survey. Key...… Read More