Operations Support Resources (OSR) provides comprehensive, short-term discipline coverage to full-service Marriott brands in the U.S. and Canada. OSR’s diverse talent is strategically deployed to make an immediate impact on operational performance. OSR’s management support enables hotels to strengthen their operations effectively while continuing to put guests first. OSR is pleased to partner with Marriott...… Read More

Franchise Management Companies | In 2017, Marriott launched ServiceNow, a cloud-based IT service management solution, which can be used to report an issue, request a service, or get information. Associates with a Marriott EID can use ServiceNow from any device with internet access to take advantage of the many benefits it provides, including: Avoid time...… Read More

Marriott International opened a record number of hotels across the U.S. and Canada in both emerging and strong markets over the past several years. As we strive to prepare hotels to reach their highest potential in operational and financial success, we have identified the critical need to implement a new requirement across all pre-opening hotels...… Read More

As communicated via the Q3 Game Plans, effective July 11, the Cobalt Program has expanded to provide recognition across participating brands with elevated benefits at luxury brands for Marriott’s most valuable guests and business relationships. The program will remain an invitation-only, unpublished program and Marriott International’s President & CEO, Arne Sorenson, will welcome members as...… Read More

To ensure Marriott continues to protect the integrity of its digital channels, we would like to remind you that Marriott does not support unapproved third-party services, and hotels should not install unapproved networked appliances on property. The integrated tools available through our digital platforms are designed to better serve our most loyal members and support...… Read More

Franchise Management Companies | Marriott Environmental Sustainability Hub (MESH) is Marriott’s utility platform, designed in partnership with Schneider Electric to bring all hotels globally onto a single platform that provides cost savings for hotels. As of January 2019, MESH has been included on the Brand Standard Audit (BSA). In order to be compliant for the...… Read More

The safety and security of guests, associates and visitors are among Marriott’s highest priorities. In support of this, and as previously communicated, a Brand Standard requiring all Managed by Marriott (MxM) and franchised hotels in the U.S. and Canada to implement Associate Alert Devices will take effect January 1, 2021. Watch the video to learn...… Read More

In continued efforts to ensure and protect data security, Marriott’s Two-Step Verification is expanding to Office 365. Beginning July 23, 2019, Two-Step Verification will be required to access Microsoft Office 365 applications on Marriott’s license, such as Outlook, OneDrive and SharePoint. After this time, associates must enter their Two-Step Verification passcode which will be retrieved...… Read More