This information will be provided to hotels via the July 1 Weekly Update. Franchise Management Companies | Effective August 5, property systems training (including FSPMS, FOSSE, OPERA, EMPOWER: Guest Experience [GXP], Sales and Catering Systems, and Revenue Management Systems) will be retired in myLearning. All new hires with assigned property systems training in myLearning are...… Read More

This information will be sent to hotels via the June 24 Weekly Update. Through TakeCare, Marriott promotes a holistic approach to employee wellbeing that drives its people to care for the business we operate and the guests we serve. It is Marriott’s TakeCare commitment to provide opportunity, community and purpose that uniquely sets us apart...… Read More

Luxury Collection, Le Meridien, St. Regis, W, Westin Owners & Franchise Management Companies | The final component of Marriott’s Global Quality program is adherence to the Renovation Program. Under this program, hotels are required to complete property renovations that are aligned with the timelines and components per brand standards. Accountability for the Renovation Program will...… Read More

Franchise Management Companies | The updated Change Log identifies high-level BSA and Property Certification content changes taking effect July 1. A new process has also been established for ordering a Non-Accountable Audit, Replacement Audit or Training Experiential Audit. Review these updates to ensure your hotel(s) understand the current BSA process and requirements. Read More

Franchise Management Companies | Hotels are required to have a clear process for Lost and Found items that adheres to the Lost & Found brand standard. These processes must have steps to address items found on property as well as items reported as lost by guests. The process must also include a lost and found...… Read More

Franchise Management Companies | As your hotels begin developing their 2020 revenue strategies and preparing for pricing season, we wanted to share updates to help you stay informed: Special Corporate Pricing Special corporate pricing is an important segment that requires clear focus and direction in order to capture the most profitable business. MarRFP opens for pricing...… Read More

As of July 19, Make a Green Choice (MAGC), the guest-facing sustainability and loyalty program that enables guests to skip housekeeping service and reduce our environmental footprint in exchange for Marriott Bonvoy points or planting a tree (The Arbor Day or WEARTH), will now carry a requirement of offering a sustainability option at Autograph Collection,...… Read More

The CleanMatters training program provides the housekeeping cleaning guidelines and demonstrates the expected minimum standards. This program is available for all housekeeping associates and supports the training conducted and facilitated by on property housekeeping supervisors and managers. Visit MGS to access training materials, including: • Videos demonstrating proper cleaning procedures • Facilitator Guide • Participant...… Read More