Please note: updated information regarding the Residential Amenities program was sent to owners, franchisees, and franchise management company contacts in the U.S. and Canada on Feb. 18, 2021. Please click here to view that message with the latest updates and deployment information.   As previously communicated, Marriott launched an initiative to replace single-use toiletry bottles...… Read More

In Q2, hotels were asked to select a Marriott Bonvoy Connector. The Marriott Bonvoy Connector is an evolution of the Loyalty Champion role, but the Marriott Bonvoy Connector role is more than a name change; it is an opportunity to take Marriott Bonvoy and create a completely new experience for guests and associates. Since May,...… Read More

Leveraging the strength of the Marriott Bonvoy brand, a new resource for meeting planners will debut on Sep. 9. Marriott Bonvoy Events will be more than a loyalty program for booking meetings and events and will include global best practices, a robust hotel search tool, regionally specific meetings and event content (including new hotel openings)...… Read More

Marriott has a dynamic approach to revenue management that integrates people, processes and systems in pricing and inventory strategies. Tools, resources and trainings have been designed to help associates be as effective as possible. To help support your associates, review the available revenue management training opportunities below. Webinar | Inventory Optimization (IO) Intended for franchise management...… Read More

Hotels with a high volume of multiple occupancy rooms can define extra person charges in the MARSHA Tax and Fee table to allow the extra person charges to be communicated to guests through direct channels and GDS. The default age defined in the MARSHA Tax and Fee table is 12 (i.e., guests 12 years and...… Read More

As changes in management companies continue to occur, we would like to take this opportunity to remind you of Marriott’s policies surrounding changes in management companies of franchised hotels. As outlined within Marriott’s current franchise Management Company Acknowledgements (and, for management companies of legacy SPG hotels, the Operator Consent Letter), in the event that there’s a...… Read More

Luxury Collection, Le Meridien, St. Regis, W, Westin Owners & Franchise Management Companies | The final component of Marriott’s Global Quality program is adherence to the Renovation Program. Under this program, hotels are required to complete property renovations that are aligned with the timelines and components per brand standards. Accountability for the Renovation Program will...… Read More

To ensure Marriott continues to protect the integrity of its digital channels, we would like to remind you that Marriott does not support unapproved third-party services, and hotels should not install unapproved networked appliances on property. The integrated tools available through our digital platforms are designed to better serve our most loyal members and support...… Read More

The safety of guests and associates is always a top priority for Marriott International. As we enter hurricane season, we appreciate the efforts put forth to take care of guests and your associates under stressful conditions. To that end, we’d like to offer hurricane preparedness resources on the following: Updating Hotel Status of Business Operations...… Read More

Franchise Management Companies | Marriott’s ‘Welcome’ new hire orientation modules, which teach new associates about Marriott’s history, portfolio of brands, and success & growth, are now available for the MH, SH, DH, AUTO, TP, WSTN, and LM brands. In addition to learning about Marriott, associates will learn effective ways to make an immediate impact on...… Read More