Owner & Franchise Communications

Classic Select Brands | The Classic Select Brands launched a marketing campaign in the U.S. and Canada earlier this year which highlights the unique level of service provided to guests across the four Classic Select Brands (CY, FF, FP and SHS). The ads focus on a simple philosophy — #GoldenRule — treating others like you’d want to...… Read More

Franchise Management Companies | A new dashboard launched this week in the guestVoice tool. This new market dashboard provides franchise management company leaders with a more consolidated view of their properties’ performance. It is intended to highlight the importance of loyalty and help you monitor the guest experience at your hotels. The dashboard provides: a...… Read More

This information will be shared with properties via the November 20 edition of the Weekly Update. Following the recent launch of SPG Mobile Check-In/Check-Out in the U.S. and Canada, we have an opportunity to deliver a differentiated and expedited check-in experience for guests which use mobile technology at check-in. Hotels are able to eliminate redundant...… Read More

Marriott Rewards Hotels in Canada | Hotels in Canada have an opportunity to participate in a promotion with the Royal Bank of Canada (RBC) to help increase bookings, drive awareness and encourage incremental spend among RBC cardholders. We believe this is a valuable opportunity for hotels as currently only 39% of RBC’s 13 million Canadian cardholders...… Read More

Marriott Rewards Owners & Franchise Management Companies | Marriott International has established a new guest room recycling program across Marriott Rewards brands beginning November 2017. Guest Room Recycling will provide an in-room recycling option to guests. High-level on property activities include: Ensuring sufficient recycling infrastructure Sourcing, labeling and placing recycling bins in guest rooms Collecting...… Read More

American Hotel Register/Canadian Hotel Supply will be undergoing a company-wide systems upgrade that will affect inventory control at all of their Distribution Centers in the U.S. and Canada. As part of this transition, American Hotel Register and Canadian Hotel Supply will not be accepting any orders through their website, by phone, or any other method...… Read More

Franchise Management Companies | We appreciate your support in encouraging compliance with Shaping Service and ensuring that every associate understands and embodies their brand’s culture and expectations for service delivery. Several important updates are coming to Shaping Service, designed to make the program easier to administer for GMs and Training Partners, as well as provide a better...… Read More

Marriott Select Brands Owners & Franchise Management Companies | The Marriott Select Brand approved provider for complimentary lobby coffee, Royal Cup, will be refreshing servers across hotels starting the week of Nov. 6, 2017 through mid-February 2018. During this refresh, Royal Cup and its licensed partners will be visiting hotels to deliver and set up...… Read More