July 10, 2019 Owner & Franchise Webinars, Management Company Webinars

July 12 Franchise Management Company Webinar

Thank you for joining us on Friday, July 12 for the Franchise Management Company Webinar. If you were unable to join, a recorded version and a PDF of the presentation are now available (EID and password required).

In addition to the recorded version and PDF of the presentation, please also note the following resources.

Chip and PIN: Owner & Franchise Communication
Operations Support Resources (for Full Service hotels):
- mi360 Marketplace
- MGS: OSR Core Support | In-Market OSR Program | OSR Program Management (PM) Support | Operational Assessment | CI/TY Property-Based/Remote Training Sessions | GXP Property-Based Workshops
- Request Service (username: requester | password: marriott)
Courtyard Weekender
- Overview, including business case illustration (Presentation (PDF) | Recorded Webinar)
- Revenue Management: MGS Page with Rate Procedures and links to office hours
- Food & Beverage (MGS Page with Collateral and Menu Details | GFX Ordering Portal)

Key Recent and Upcoming Dates/Deadlines

Date	Details	Link
PAST DUE	Select Marriott Bonvoy Connector(s) in Land-It. {DUE APRIL 26} Ensure your hotels are selecting a Connector in Land-It where they would normally select a property coach.	Land-It
July 11	Cobalt Program Activation Effective July 11, the Cobalt Program expanded to provide recognition across participating brands with elevated benefits at luxury brands for Marriott’s most valuable guests and business relationships. The Ambassador Service team will support the preparation and delivery of elevated service by using existing Ambassador Service processes, including sending additional information via GXP cases and/or emails. Visit the Cobalt Program and Ambassador Service MGS pages to learn more. If not already done, ensure hotels complete the GM Certification Milestone in Land-It to ensure property readiness.	Land-It
July 15	Gift Card Training The acceptance of gift cards has been expanded to additional outlets in the hotel as applicable (F&B, Spa, Retail, etc.). All hotels should revisit their applicable training for gift cards and encourage associates who have not completed the training, or may need a refresher, to take it before July 15 to ensure hotel teams are prepared to accept and redeem gift cards.	MGS
August 1	Opt-In Deadline for Mobile Dining \| AK, DH, JW, MH, RH & RC Mobile Dining will enhance the guest ordering experience, streamline the order taking process and drive increased revenue and utilization. Mobile Dining is integrated with Simphony POS and provides a seamless ordering experience for members, allowing them to use the Marriott Bonvoy App to order food and beverage pick-up or delivery. Interested hotels can opt-in by Aug. 1.	MGS
August 2	Opt-In Deadline for Airport Shuttle Tracking Airport Shuttle Tracking allows guests to use the Marriott Bonvoy App to view real-time shuttle locations and wait times on arrival and departure, enabling them to better plan their transportation to and from the hotel. All airport hotels with fixed route, complimentary shuttle service are encouraged to opt-in, by Aug. 2, for the Airport Shuttle tracking deployment in Q3-Q4.	MGS