SpringHill Suites Owners & Franchise Management Companies | As part of SpringHill Suites’ collaboration with West Elm, the SpringHill Suites brand is introducing a new market cart, designed to activate SpringHill Suites’ lobbies by connecting with and serving guests in new ways. As an extension of Modernize Your Market, the new market carts are a stylish...… Read More

Marriott continues to operate the three loyalty programs – Marriott Rewards, The Ritz-Carlton Rewards, and SPG – independently. Throughout 2018, efforts will begin to harmonize these programs, making them more similar and providing enhanced benefits for members by extending some of the best elements of each loyalty program. In addition, as we progress toward the...… Read More

Franchise Management Companies of SPG Hotels | HotStarts, a training designed for all new Director of Sales and Marketing (DOSM) and Director of Sales (DOS) from SPG Hotels, is a one-day program to share best practices on how to leverage the programs, processes, systems and initiatives available to SPG hotels to help drive revenue. Additionally, it...… Read More

As communicated in July, as part of a larger Credit Card Revenue Protection initiative, Marriott has implemented a Payment Validation at Time of Booking policy (formerly referred to as Zero Dollar Authorization) to address the negative revenue implications associated with Guaranteed No-Shows (GNS) and Late Cancellations. This initiative was launched in August to all Marriott...… Read More

Please note that this information will be shared with properties via the Feb. 12 edition of the Weekly Update. Franchise Management Companies | As previously communicated, all training required in 2018 for Marriott Rewards and SPG hotels is now available in the “Build a Learning Plan” tool, which is accessible via MGS myPDR, and myLearning,...… Read More

Talent Point by Marriott is an HR solutions organization providing Marriott’s franchise community with priority access to optional, leading HR services at preferred rates. To assist with job posting, franchised properties across all 30 Marriott brands are eligible to post on the Marriott Careers site. Franchise job postings are visible alongside Marriott-managed postings, and last year, the Marriott...… Read More

Courtyard Owners & Franchisees | In 2017, Courtyard released a new brand standard for Gen 1- and Gen 2-prototype hotels that will generally require modernization of the exterior facades and expansion of fitness centers when the next public space renovation is due. This continued investment is part of a comprehensive strategy to maintain Courtyard’s brand...… Read More

Residence Inn Owners & Franchise Management Companies | Guests have appreciated the changes the RI Mix program brings to the on-property experience. Better beverages and delicious bites in a social evening atmosphere have driven guestVoice ratings up nearly 10 points since launch without raising operating costs. Now, there will be even more to love as...… Read More

As previously communicated, Marriott launched Serve 360: Doing Good in Every Direction, the new Sustainability and Social Impact Platform designed to deliver on Marriott’s Serve Our World philosophy. As part of Serve 360, the company set specific, global goals that drive the work through 2025. And, to help Marriott reach those goals, each region set region-specific...… Read More

Marriott has developed a consistent approach to prohibiting third-party revenue managers access to Marriott systems, and this change is addressed through several new and updated standards. These standards strengthen the ability to protect proprietary revenue management data, systems and information. Hotels will no longer be allowed to provide revenue management system access to a third-party revenue...… Read More