Owner & Franchise Communications

Courtyard Franchise Management Companies | Earlier this year, the Courtyard brand launched a new global marketing campaign, Passion Moves Us Forward. The campaign reflects the shared belief that Courtyard has with guests — to follow your passion, never settle and always move forward in your professional and personal life. Most recently Courtyard has partnered with Forbes...… Read More

Franchise Management Companies | We want to remind you of a number of brand standards that your hotels must comply with. These standards are critical in protecting customer confidence in Marriott, driving loyalty and ensuring your hotels are in compliance with their franchise agreements with Marriott. Trademarks, Trade Names, Service Marks, and Logos Standard This...… Read More

Franchise Management Companies | The 2019 Capital Expenditure (Capex) Budget Guidelines are now available for your reference on MGS. These guidelines are provided to franchisees as a reference and should be used to prioritize spending based on brand requirements. Click here to access the budget guidelines. Read More

As previously communicated, Marriott will implement a Program Services Fund (“PSF”) for the majority of required, recurring, system-wide (Managed by Marriott and franchised), above-property Programs and Services (P&S) on Jan. 1, 2019. The PSF is a bundled-charge approach that allows Marriott to manage Programs and Services in a manner that is simple, flexible, and predictable...… Read More

Franchise Management Companies | SPG Hot Escapes will be harmonized with Marriott eBreaks when the program transitions temporarily at the end of July. In August 2018, Marriott eBreaks will be re-positioned as a global weekly distressed inventory (defined as short-term need dates) product selling weekends featuring the combined portfolio.   To enable you to best support your...… Read More

Thank you for joining us Friday, July 27 for the Franchise Management Company Webinar. If you were unable to join, a recorded version, and a PDF of the presentation, is available (EID & password required).  Topics covered on the Launch Day Readiness July 27 Webinar included: Loyalty GXP + Mobile  Channels Deployment | Readiness for...… Read More

Networks are at the heart of property technology, and having an appropriately configured and maintained network enables properties to execute a multitude of programs, from Mobile Key to Guestroom Entertainment (GRE), EMPOWER: Guest Experiences and others. Guests and associates rely on property networks to deliver meaningful and powerful interactions that continue to differentiate Marriott brands...… Read More

This information will be communicated to hotels via the July 30 version of the Weekly Update. As previously communicated,  Marriott has been preparing for the European Union’s General Data Protection Regulation (GDPR), which took effect on May 25. We are committed to informing owners and franchisees about steps that need to be taken to be...… Read More

Inspired by the brand’s French heritage, the allure of the Côte d’Azur and paying homage to Mediterranean beach life of the mid-century, Le Méridien recently celebrated the global launch of Au Soleil: A Summer Soirée by Le Méridien by kicking off a global series of events that aims to transport travelers to chase eternal summers...… Read More

Please note that GMs received their Q3 Game Plans via the July 2 edition of the Weekly Update, and received an overview of key actions via email on July 16. The Q3 Game Plans are now available for Marriott Rewards and SPG hotels. Game Plans are intended to aid hotels in their planning for the...… Read More