Owner & Franchise Communications

Four Points Owners & Franchise Management Companies | As the Four Points by Sheraton brand continues to improve on guest experience and focus on brand performance, The Four Points brand team will be hosting 2020 Leader Summit meetings in the U.S. and Canada. The summit will bring General Managers of Four Points hotels together again to...… Read More

This information will be communicated to hotels via the Feb. 10 Weekly Update. While the Marriott Select Brand (MSB) tier consists of 11 distinct brands, they all share one common objective: delivering exceptional experiences to every guest. A key focus in 2020 is to help MSB hotels deliver on this objective by providing hotel teams...… Read More

This information was communicated to hotels via the Feb. 3 Weekly Update. As a way to differentiate from competitors and reinforce the brand’s stylish point-of-view, SpringHill Suites is launching a new brand program, The Gallery Wall.  In partnership with Society6, an online art marketplace with over 300,000 independent artists, The Gallery Wall is intended for...… Read More

Franchise Management Companies of Legacy Marriott Rewards Hotels in the U.S. | The Chip and PIN solution serves as the foundation to future payment capability enhancements. However, through recent testing, the project team learned that the Lane 3000 device is not capable of scanning QR codes, a critical future payment capability. This required us to...… Read More

Franchise Management Companies of Residence Inn, Element, TownePlace Suites, and Marriott Executive Apartments | Curriculum has been added to Marriott’s Digital Learning Platform to support extended stay brands. Ensure the revenue managers at your hotels have completed the course and successfully passed the exam by March 31, 2020. The Extended Stay Pricing Philosophies course is...… Read More

Identified Franchise Management Company finance and main contacts received the request below via an email from the Marriott Revenue Services Audit Team on Jan. 27. Franchise Management Companies | As outlined in the hotel franchise agreement, the Marriott Revenue Services Audit team performs an annual Revenue Based Fee Audit (RBFA) and will soon begin collecting...… Read More

Per the brand standard, all energy, water and waste data must be entered into MESH and all sustainability initiatives recorded in the Sustain Responsible Operations (SRO) Tracker by Feb. 7 to enable year-end and customer reporting. Many customers require hotel environmental footprint information in order to be included in their meetings, events and transient preferred...… Read More

The North America and Global Revenue Management Operations organization will be hosting a quarterly webinar series to share new initiatives, process changes, and tools available to the Revenue Management franchise community. The intended audience is franchised Revenue Management above-property leaders. The series will provide a recap of recent and future changes/enhancements within the Revenue Management...… Read More

MI Sales Companion provides a single source for sales and marketing content across Marriott at no cost. Hotels and sales teams can access the latest, most powerful content to create compelling presentations that showcase properties and brands.  The MI Sales Companion is accessible with a Marriott EID and password and recently added new enhancements: Improved analytics: open...… Read More

Franchise Management Companies of Full Service Marriott Rewards Hotels | As communicated in May 2019, the Enhanced Reservation Solution (ERS) global rollout is continuing and there are now over 1,100 hotels live worldwide. In 2020, we are targeting to have 2,800 hotels globally with FSPMS, Lightspeed, and Opera PMS systems live on ERS. ERS continues...… Read More