Owner & Franchise Communications

Franchise Management Companies | An extended system outage for CI/TY, SFAWeb/GPO, and OneSource will begin on Saturday, March 14 at 4:00 a.m. ET and will end on Sunday, March 15 at 11:00 p.m. ET — duration of the outage is 43 hours. As your hotels prepare to work manually during this outage, an Outage Preparation...… Read More

Franchise Management Companies | The Hall of Fame recognizes Revenue Management leaders who drive the discipline forward, focusing around six strategic objectives, including: Talent, Organizational Effectiveness, Technology, Pricing/Yield/Distribution, Analytics/Diagnostics, and Demonstrate Value. Nominations are now open and are due by April 12. Criteria/Eligibility All Revenue Management Staff for Managed by Marriott (MxM) and Franchised Hotels...… Read More

As previously communicated, In continued support of advocacy efforts across the hotel industry, Marriott encourages participation and facilitates the collection of the annual American Hotel & Lodging Association (AH&LA) and Hotel Association of Canada (HAC) assessments each year on behalf of our owners and franchisees.  Hotels that did not opt-out of the 2020 assessment of...… Read More

Franchise Management Companies| Marriott International is preparing to conduct the 2019 Revenue Based Fee Audit, in which the year-end financial statements are compared to the actual fee invoices billed to ensure accuracy. On Feb. 25, finance and/or main account contacts, as well as OFB contacts, of franchised hotels in the U.S. & Canada should have...… Read More

This information will be provided to hotels via the March 2 Weekly Update. Since 2012, Marriott has focused on sourcing the best providers of internet service for our hotels. At this time, we would like to update you with the following change, effective February 25, 2020: Windstream has been removed from the Americas Property Internet...… Read More

This information will be communicated to hotels via the March 2 Weekly Update.  MSB Owners & Franchise Management Companies | Marriott International embraces its global responsibility and unique opportunity to be a force for good. Guided by its sustainability and social impact platform, Serve 360: Doing Good in Every Direction, Marriott is committed to making a...… Read More

Information, including enrollment instructions, will be provided to hotels via the February 24 Weekly Update.  Franchise Management Companies | Sprinklr is Marriott’s Social Media Management System (SMMS), designed to help hotels manage and report on above-property and property-level social media presence. Hotels are invited to enroll for access to Sprinklr, which offers the following features...… Read More

As part of a recent OFB system configuration change, Marriott Loyalty Program expense and Loyalty Program reimbursement charges and associated detailed backup now appear on a separate invoice number from other reimbursable charges.  Beginning with the January 2020 OFB invoice, Marriott customers now receive a separate invoice for loyalty charges.  Marriott Business Services sent a...… Read More

Franchise Management Companies | As part of the combined sales efforts to drive business across 30 brands and 7,000+ hotels, Marriott International’s global lead referral program, MI LEADS, provides a strong competitive advantage in ensuring customers have options to stay within the Marriott International portfolio of brands. With over $80M USD in revenue generated and...… Read More

Marriott has a dynamic approach to revenue management that integrates people, processes and systems in pricing and inventory strategies. Tools, resources, and trainings have been designed to help associates be as effective as possible. To help support your associates, review the available revenue management training opportunities below. AMPED Retail Pricing Adoption Webinar If your Retail...… Read More