Owner & Franchise Communications

Marriott International recently announced that it has awarded a limited quantity of physical and digital accreditations (Certificates and Badges of Excellence) to the best performing partners in its Americas Property Internet program. The winners were carefully chosen utilizing individual program metrics included in its industry-leading business intelligence reporting and analytics engine. The team utilizes proprietary...… Read More

Just over one year ago, Marriott Bonvoy™ launched to over 7,000 hotels globally. Throughout 2019, hotels have not only grown to understand how the program basics align with its promise of good travel, but also to: Introduce Category 8,  Expand the Cobalt Program, Launch Off-Peak and Peak Redemption Rates, Partner with Rewards Network to introduce...… Read More

Franchise Management Companies | Data reveals hotels that adopt One Yield pricing recommendations are more likely to increase RevPAR. However, feedback from users found the RMSAD, the legacy One Yield adoption tracking tool, to be too complex with indices that were difficult to understand. Based on user feedback, One Yield will be launching a reimagined...… Read More

This information was shared with hotels via the Feb. 9 Weekly Update. As communicated in August 2019, Marriott made a strategic investment in the GroupSyncTM technology platform to respond to meeting planner needs in a way that supports our objective to deliver profitable revenue to hotels. On April 1, 2020, hotels will begin participating in...… Read More

Franchise Management Companies | Marriott’s new Global Social Media Training is now available in the Digital Learning Zone (DLZ). The optional training course(s) and assessments will help associates understand how social media use may impact their interactions with others. We recommend that all associates, regardless of job function, complete the Social Media: Personal and Professional Impacts...… Read More

The information below will be shared with HPP contacts at impacted hotels along with detailed instructions on required next steps. The information will be shared via the Feb. 17 version of the Weekly Update. Marriott is committed to helping hotels drive sales of distressed inventory within clearly-defined booking windows. In 2019, Marriott International signed new...… Read More

Information, including brand-specific launch webinar registration, is being shared with hotels via the Feb. 10 version of the Weekly Update. JW Marriott, St. Regis, The Luxury Collection, The Ritz-Carlton, and W Hotels Owners & Franchise Management Companies | A Luxury Meetings and Events Strategy has been developed including Luxury Meetings and Events Guiding Principles. A...… Read More

Franchise Management Companies | An extended system outage for CI/TY, SFAWeb/GPO, and OneSource will begin on Saturday, Feb. 15 at 4:00 a.m. ET and will end on Sunday, Feb. 16 at 11:00 p.m. ET — duration of the outage is 43 hours. As your hotels prepare to work manually during this outage, an Outage Preparation...… Read More

This information will be provided to hotels via the February 10 Weekly Update. Franchise Management Companies | As previously communicated, to ensure hotels have the support needed to activate Mobile Key in 2020, hotels were instructed to budget for $2,500 in deployment support to more effectively complete preparations and activate on schedule. Third-party project management...… Read More

As part of the program’s annual review of all hotel categories, Marriott Bonvoy™ has determined which hotels are changing categories for 2020. These changes will be effective for all redemption reservations booked on or after March 4, 2020.  The Marriott Bonvoy categories will continue to range between 1 to 8 and the point values will...… Read More